Remote Chief of Staff, Customer Operations

Summary

The job is for a Chief of Staff in Lemonade's Customer Operations Org. The role involves enhancing the effectiveness of the leadership team, acting as a strategic advisor, mentoring, and coordinating internal processes. The ideal candidate should have at least 10 years of experience as a VP or equivalent working with C-level executives in tech startups or entrepreneurship.

Requirements

• At least 10 years experience managing and developing leaders of diverse departments, skill sets, and team size
• High comfort level with ambiguity
• Excellent communicator with great rhetorical skills. Trusted, reliable, and highly available
• Strong data and analytics background
• A++ player - smart, energetic, and hungry to do whatever it takes to succeed in this challenging role
• Experienced Project Manager who has managed global projects with matrixed teams
• Strong cross-functional facilitator who can bridge gaps between different departments and ensure collaboration on key initiatives
• Exceptional EQ - a natural ability to read people, a great listener, and a good sounding board for others in the company
• No ego
• Understanding of customer-centric products, operations, business development, and marketing
• Executive presence - confident in managing up and relaying honest feedback to top executives

Responsibilities

• Enhance the effectiveness of the Customer Ops leadership team
• Act as a strategic advisor, mentor, and confidant to the SVP and senior leadership
• Ensure smooth organizational operations
• Oversee internal Customer Ops processes, project management, communication, and coordination to support leadership

Preferred Qualifications

Experience in the insurance industry or insurTech is an added bonus

Benefits

The starting base range for this position is between $250,000 and $275,000 per year, equity + benefits