Chief Operating Officer

Summary

Join CoinsPaid as their Chief Operating Officer to steer daily operations and develop a scalable operating model that promotes fast, transparent, and data-driven decision-making. Collaborate with the CEO and senior leadership to ensure quarterly initiatives align with company objectives. Define and execute operational strategies, maintain strategic streams, expand the digital process repository, and optimize CRM and omni-channel communication platforms. Oversee workflow automation, data integrity, and knowledge documentation, while also leading and developing a world-class operations organization. Lead the company-wide strategy for adopting generative AI technologies and build strong relationships with stakeholders. This role requires a strategic mindset, a commitment to continuous improvement, and the ability to inspire and align cross-functional teams.

Requirements

• 5+ years’ senior‐level experience in operations or strategy, ideally within Fintech, SaaS, or platform companies
• Demonstrated success leading large Go‑To‑Market and operational initiatives at scale
• Proven ability to manage and develop lean and scalable operations teams
• Strong collaboration and influencing skills across functions
• Deep operational, analytical, and continuous‑improvement mindset
• Advanced experience with Salesforce, Intercom, or comparable systems and with digital process‑management / BPM tools
• Proven experience identifying, evaluating, and deploying generative AI solutions across business workflows, with a strong grasp of responsible‑AI practices
• Hands-on expertise with leading generative-AI tools (e.g., ChatGPT, Gemini, GitHub Copilot) and excellent prompt-engineering skills, acting as an internal champion and leading by example
• Excellent written and verbal communication skills; comfortable presenting to CEO and Board

Responsibilities

• Define and execute the operational strategy for the full product portfolio, collaborating with department heads to cascade goals and allocate resources effectively
• Maintain the company’s strategic streams and objective framework; run the quarterly planning cadence and ensure every initiative is reviewed for impact on company objectives
• Expand the digital process repository (toward a future digital twin) and introduce AI‑enabled process simulation and optimisation tools
• Oversee the continued optimisation of our CRM and omni‑channel communication platform to automate customer and internal workflows, improve data accuracy, and provide transparent performance dashboards
• Ensure comprehensive knowledge documentation, facilitate cross‑team knowledge sharing, coordinate training programs, and drive structured change‑management practices so teams and customers are fully prepared for new products, processes, and system enhancements
• Empower autonomous teams, maintain rapid and transparent information flow, and take full accountability for outcomes; hire, develop, and retain a world‑class operations organisation. Directly lead the Operations, CRM, Operations Excellence, and Head of Integration & Tech Support departments
• Lead the company‑wide strategy for adopting generative AI technologies, partnering with functional leaders to define high‑impact use cases, embed AI into workflows, and ensure measurable value while upholding responsible AI principles
• Build strong relationships with key customers, partners, and internal stakeholders; communicate operational performance and risks to the CEO

Benefits

• To become a part of this solid team, passionate about their jobs and the crypto industry as a whole
• To feel a great team spirit and meet people supporting each other's growth and development
• To become a part of a rapidly developing international company and a crypto payments leader