Chief Operating Officer

Summary

Join Kraken as a Product Operations leader and serve as the functional COO of Kraken Canada, overseeing daily operations, regulatory audits, and market performance. Lead product operations for global consumer trading products, ensuring business readiness and operational success. Partner with Product to deliver compliant features, manage new product launches, and drive cross-functional execution on roadmap milestones. Work closely with compliance teams to mitigate operational risks and partner with Finance and Data to monitor cost-performance metrics. Represent Canada and U.S. operations in board and regulatory discussions, and champion a high-leverage operating model to improve systems and scale regulated products. This role requires significant experience in product operations, launching and scaling products in regulated environments, and fluency in crypto-native operations. The ideal candidate will have a strong track record of cross-functional execution and excellent communication skills.

Requirements

• Significant experience in product operations, general management, or go-to-market roles, ideally in fintech, crypto, or regulated financial tech
• Demonstrated experience launching and scaling products in regulated environments
• Strong track record of cross-functional execution you’ve shipped with product teams and delivered under pressure
• Fluency in crypto-native operations, including treasury flows, custody structure, and digital wallet architecture
• Experience with financial operations: partnering with FP&A, understanding P&Ls, and tracking operational cost drivers
• Comfortable working with compliance and legal, able to interpret regulation and map it to business processes
• Able to navigate fast-changing environments while maintaining clarity, speed, and operational control
• Excellent communicator across technical, executive, and external stakeholder audiences

Responsibilities

• Act as the functional COO for Kraken Canada, overseeing day-to-day operations, regulatory audits, client lifecycle management, and market performance
• Lead product operations for our global consumer trading products and Kraken Canada and our MTL-licensed U.S. states owning business readiness, and operational success
• Partner with Product to deliver features that meet compliance and operational requirements across jurisdictions
• Manage readiness and go-to-market of new products with a sharp eye on process scalability and internal controls
• Drive cross-functional execution on roadmap milestones, compliance deliverables, and infrastructure upgrades
• Work closely with our compliance teams to ensure audit-readiness and operational risk mitigation
• Partner with Finance and Data to own forecast inputs, monitor cost-performance metrics, and support P&L clarity across regulated business units
• Represent the operational side of Canada and U.S. in board, regulatory, and executive discussions
• Champion a high-leverage operating model: define core metrics, improve systems, and elevate how Kraken builds and scales regulated products

Preferred Qualifications

• Experience operating under FINCEN, SEC, or CIRO frameworks
• Former founder, GM, or COO in a fintech or crypto startup
• Passion for retail investors and crypto adoption