Chief Operating Officer

Summary

Join nXscale as their Chief Operating Officer and lead the execution engine of a rapidly growing company poised to become the next billion-peso brand. You will be responsible for daily operations across various departments, building and improving SOPs, and translating the CEO's vision into actionable KPIs. This role demands a proven builder who thrives in high-pressure environments, can scale teams quickly, and build systems from scratch. You will be the CEO's execution partner, ensuring the company achieves its goals. The ideal candidate has 5+ years of experience leading fast-growth teams and a strong track record of turning chaos into systems and teams into leaders. This is an opportunity to make a significant impact on a dynamic and ambitious company.

Requirements

• 5+ years leading in fast-growth teams (e-com, FMCG, direct sales, BPO, etc.)
• Strong in numbers, people, process, and performance
• Proven record of turning chaos into systems and teams into leaders
• Knows how to build SOPs, dashboards, and execution habits that stick
• Can lead a sales org AND handle warehouse or finance issues in the same week
• Thinks like a founder: sees problems early, moves without permission

Responsibilities

• Run daily operations across Sales (Telesales, Chat, Marketplace), Logistics, Fulfillment, HR, Finance, and Distribution
• Build, improve, and enforce SOPs — no nice-to-haves
• Fix broken systems fast. Drive what works even faster
• Use Lean thinking and common sense to eliminate inefficiency
• Translate the CEO’s vision into clear, tracked KPIs
• Build a real-time dashboard and run monthly review cycles
• Create a culture of numbers, ownership, and no excuses
• Scale internal sales (Telesales, Chat, Marketplace) while building backend systems to support national distribution expansion
• Lay the foundation for a scalable distributor network — including onboarding flows, sales systems, training materials, and incentive design
• Work across Product, Marketing, and Tech to launch brands that are ready to duplicate and distribute at scale
• Build dashboards and fulfillment systems that serve both in-house teams and growing resellers
• Build a team that’s high performance AND high culture
• Protect a culture that’s direct, fast, hungry, and kind
• Build leaders under you. Create clarity. Drive coaching. Eliminate drama
• Lead the implementation of ERP, CRM, nXportal, and inventory tools
• Make sure tools get used — not just installed
• Automate what you can. Structure what you can’t
• Align people + tech into one cohesive execution machine
• The CEO sets direction. You make sure the company gets there
• No hand-holding. No waiting
• You see a bottleneck? You fix it
• You see a gap? You close it
• You are the daily pressure valve and system builder for the whole company

Preferred Qualifications

You’ve handled telesales, distributor networks, or ERP builds before