Chief Product & Service Officer

Summary

Join Springboard Collaborative as their Chief Product and Service Officer (CPSO) and lead the optimization of their products and services for students, families, and partners. The CPSO will manage large teams, develop product/service roadmaps, and implement high-fidelity services in early education. This role involves leading teams in curriculum and instruction, product engineering, program operations, product and program success, and product lifecycle governance. The successful candidate will have extensive experience in program and service design, technology product delivery, and large team management. This is a remote position with some travel requirements, offering a competitive salary and benefits package. Springboard Collaborative is committed to diversity, equity, and inclusion.

Requirements

• You have 3+ years of large team (20+) management experience
• You have 5+ years designing scalable programs & services
• You have owned the requirements for or delivery of a tech product
• You have owned a strategic plan & product roadmap

Responsibilities

• Develop and drive the product and service strategy
• Lead the teams that research, design, build, and maintain our products and services, along with their supporting tools and enablers
• Communicate the strategy internally to ensure that team members can see their role in that strategy
• Provide and produce curriculum and program resources
• Incorporate proven research into Springboard’s educational offerings and ensure high-quality, user-friendly resources
• Ensure partners have all the resources and tools required to facilitate programming
• Drive better impact and experience through product and service design and continuous improvement
• Own the definition, measurement, and analysis of program impact and experience to understand current performance, inform strategy, and drive future improvement
• Discover/diagnose, prioritize, and operationalize product improvements
• Continuously monitor and evaluate the performance of Springboard’s product and make data-driven decisions to drive learning outcomes
• Develop and maintain customer-facing technology
• Understand and focus on technology elements most critical for driving impact, experience, and cost
• Prioritize feature development and release to support short and long-term product objectives
• Manage team resources and budgets
• Effectively manage full-time, part-time, and contract personnel
• Achieve positive variance on departmental budgets

Preferred Qualifications

• Non-profit experience
• Education management/service provider experience

Benefits

• Medical insurance with a cash stipend for those who waive Springboard coverage. Options include PPO and High Deductible/HSA
• We’ll take care of it - We fully cover your vision & dental insurance premiums, plus your short & long-term disability coverage
• Securing your future - We match up to 6% of your salary in 403(b) retirement contributions after your first twelve months at Springboard
• Paid Time Off (PTO) is important - Four weeks (20 days) annually. At Springboard, time off doesn’t need to be earned to be used. Everyone gets access to their time at the start of the calendar year
• Holidays! - All 11 federal holidays, two extra floating holidays, weekdays between December 25th - January 1st, Election Day, and your birthday!
• Under the weather? - We don’t cap the number of sick days available to employees
• Paid Leave - Parental Leave (12 weeks after the first 6 months of employment). Marriage Leave (five days)
• Technology - All employees receive a Springboard laptop and optional monitor. Springboard uses Google Workspace and Asana
• We are committed to your development - We provide personal & professional development funding of $2000/year
• Your wellness is a priority - Our Employee Assistance Program (EAP) provides support for stress/anxiety, finance, law, family, substance abuse, grief, and more
• Transparency is key - We ensure regular opportunities to discuss individual and organizational development and our commitment to equity. Consistent and structured real-time feedback is foundational to Springboard’s culture