Chief Revenue Officer

Summary

Join Lumata Health as their Chief Revenue Officer (CRO) and lead their customer engagement strategies, ensuring exceptional service across major accounts. This executive-level role demands a strategic leader capable of driving customer success, boosting satisfaction and retention, and maximizing revenue growth. You will collaborate with the CEO, lead sales efforts, oversee the customer success team, and represent the customer's voice within the executive team. The position requires proven experience as a CRO in healthcare or tech, managing relationships with large organizations, and strong leadership skills. Lumata Health offers a remote-first work environment with benefits including medical, dental, vision, life insurance, paid time off, parental leave, and a flexible schedule.

Requirements

• Proven experience as a CRO or in a similar leadership role within the healthcare or tech industry
• Experience managing customer relationships with large, complex organizations
• Leadership experience, with a focus on team development and organizational growth
• Exceptional interpersonal and communication skills, with a track record of building relationships with key stakeholders
• Strategic thinker with a strong ability to convert complex plans into executable, client-centric strategies
• Strong understanding of digital health markets and customer success principles
• Must have a home office that is secure and free of distractions (HIPAA-compliant workspace)
• Prolonged periods of standing, sitting at the desk and working on a computer
• Must be able to hear, speak, call and virtually meet

Responsibilities

• Develop and maintain strong relationships with key stakeholders at our top enterprise accounts to ensure alignment with their needs and our strategic objectives
• Collaborate with the CEO to understand and implement overarching company strategies, adapting them to suit client-specific requirements
• Lead the company's sales efforts by setting ambitious targets, crafting effective strategies, and steering the Sales team towards achieving these goals through targeted training and performance monitoring, thereby driving revenue growth and expanding market presence
• Oversee the customer success team, ensuring they are fully equipped and motivated to deliver top-tier support and drive client success, including the patient success journey
• Represent the voice of the customer within the executive team, influencing product, marketing, and sales strategies based on customer insights
• Collaborate with cross-functional teams to align on customer goals and integrate customer-focused strategies throughout our business processes
• Drive initiatives that transform major clients into strong advocates of our company, enhancing brand reputation and facilitating long-term business growth
• Serve as a senior point of contact for critical client issues, orchestrating solutions that are timely and effective, ensuring client satisfaction and retention
• Analyze client feedback and market trends to recommend improvements or new strategies to the executive team

Benefits

• Medical insurance for full time employees
• 8 paid holidays
• Discretionary time off (DTO)
• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Employee Wellness Program
• Work-from-home, remote environment