Chief Technology and Knowledge Officer

Summary

Join Harbor, a high-growth global consulting and technology services firm, as their Executive Vice President, Chief Technology and Knowledge Officer (CTKO). This EVP-level role involves architecting, developing, and leading the company's IT infrastructure, user experience initiatives, and a new Knowledge Group. You will partner with the AI strategy team, develop and execute a technology roadmap, and build a knowledge-sharing culture. The CTKO will professionalize and optimize technology and knowledge, ensuring alignment with company growth objectives. This remote/hybrid position requires strategic, technical, and operational expertise, with a strong focus on continuous improvement and global team management. The role includes managing a team of up to 30 people within the first year.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 15+ years of experience in technology and knowledge management roles, with at least 5 years in a senior executive capacity
• Proven experience leading technology infrastructure, IT operations, and knowledge management within a consulting or professional services environment, with a strong understanding of AI applications in business contexts
• Demonstrated success in building and executing digital transformation strategies, ideally within a multi-entity or M&A environment
• Strong leadership skills with a track record of developing high-performing teams and fostering a culture of collaboration, knowledge-sharing, and innovation
• Expertise in AI tools, UX design, digital product development, and knowledge management frameworks
• Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional teams around technology, knowledge, and AI initiatives
• Familiarity with technology ethics, IT governance frameworks, and cybersecurity best practices

Responsibilities

• Develop and execute comprehensive technology, knowledge management, and product strategy aligned with the company’s overall growth objectives
• Build and maintain roadmaps for IT infrastructure, UX, knowledge management, and AI capabilities, focusing on scalability, security, and integration across acquired entities
• Establish policies and frameworks to enhance technology usage, drive internal knowledge-sharing and collaboration, and integrate AI for competitive advantage
• Develop and manage the budget for these areas with careful cost management to enable key strategic investments
• Develop and lead the Technology Steering Committee to ensure that key investments are well-informed by the needs of the business and well-supported throughout production
• Oversee the design, development, and deployment of a modern, robust, secure IT infrastructure to support the company’s growing needs
• Modernize legacy systems, unify disparate IT environments inherited through acquisitions, and implement AI-driven solutions to optimize IT operations and service delivery
• Drive continuous improvement in systems, processes, and technology platforms, ensuring optimal performance, cost-effectiveness, and user satisfaction
• Lead the development of a seamless, intuitive user experience (UX) across all digital touchpoints, both internal and external
• Implement AI-driven tools and insights to personalize user experiences and enhance client and employee engagement
• Drive digital transformation initiatives to modernize tools, systems, and processes, integrating AI solutions to enable efficiencies and predictive capabilities in service delivery
• Establish and lead a new Knowledge Group dedicated to knowledge creation, sharing, and management across the organization
• Develop and implement digital platforms and tools that enhance knowledge-sharing, collaboration, and real-time access to information
• Create strategies for AI-driven content curation, knowledge capture, and dissemination to support a culture of continuous learning and improvement
• Develop and execute strategies to support internal efficiencies, enhance client service offerings, and drive innovation in product development
• Identify and implement tools, platforms, and algorithms that add value across operational and client service functions
• Stay current with emerging technologies and applications, and assess their potential impact on the organization, integrating relevant solutions where appropriate
• Build, lead, and mentor a high-performing team across technology and knowledge management
• Collaborate with leaders across the organization to ensure technology, knowledge, and resources meet evolving business needs
• Foster a culture of innovation, agility, and proactive problem-solving across IT and knowledge teams
• Ensure compliance with relevant IT security, data privacy regulations, and ethical considerations
• Establish policies and governance frameworks to safeguard company information, intellectual property, and ensure responsible deployment

Preferred Qualifications

• An advanced degree (e.g., MBA, MIS)
• Experience in integrating systems and making major technology system changes, driving digital transformation, or post-merger technology assessments/integrations

Benefits

Remote/hybrid position