Claims Adjuster

Summary

Join Cover Genius, a leading insurtech company, as a Licensed Travel Claims Adjuster. You will be responsible for assessing and settling travel insurance claims within your authority, ensuring prompt payment and excellent customer experience. This role requires strong attention to detail, organizational skills, and experience in claims adjusting. A bachelor's degree and active claims adjusting license(s) are essential. Collaboration with internal teams is key to achieving strategic objectives and maintaining high customer satisfaction. Cover Genius offers a flexible work environment with benefits such as flexible PTO and opportunities for social impact through its CG Gives program.

Requirements

• 1-3+ years of claims adjusting experience
• Must have active claims adjusting license(s) or the ability to quickly obtain licenses in applicable states
• Basic understanding of insurance products and terminology
• Bachelor’s or postgraduate degree in a related field or equivalent is desirable

Responsibilities

• Manage day-to-day claims activities, including claims actions, emails, and payments
• Own the assessment and approval of new claims and complicated cases, whenever, within the authority
• Own the communication with all relevant stakeholders (Support, Content, Complaints, etc.) working collaboratively as one team to achieve strategic objectives and ensure the best customer experience
• Ensure all necessary documentation is collected and filed accurately in the system
• Maintain the quality of our work ensuring accuracy to meet business, team and individual KPIs
• Own the communication with all relevant stakeholders (Claims, Support) to resolve claims efficiently and ensure the best customer experience
• Be aware of current insurance guidelines, policy updates, and regulations. Follow company guidelines and local regulations to ensure claims are handled fairly and ethically

Preferred Qualifications

• Enhancing systems and processes and feedback loops
• Experience fostering and developing key relationships with both external and internal stakeholders
• Problem-solving, advocating for customer solutions
• Driven, energetic and a “good enough is not enough” mentality
• Professional approach
• Ability to work under pressure and adapt quickly to a start-up pace environment and culture
• Organizational and time management skills
• Excellent attention to detail

Benefits

• Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh
• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system
• Social Initiatives - pictures speak a thousand words!