Remote Client Analytics Manager

Summary

Join Mozilla to work on the Web as a platform and help create more opportunity and innovation for everyone online. As a Client Analytics Manager, you will be responsible for managing client relationships and engagements to deliver private advertising solutions.

Requirements

• Bachelor’s degree in Business Administration, Marketing, with some exposure to or educational background in Data Science, Math, Statistics, or related field
• Proven experience in client-facing roles within digital advertising, analytics, or marketing technology sectors
• Strong analytical skills with proficiency in data analysis and interpretation
• Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders
• Project management experience with a demonstrated ability to manage multiple projects simultaneously
• Proficiency in analytics tools
• Familiarity with advertising platforms (e.g., Google Ads, Facebook Ads) and understanding of digital advertising ecosystem

Responsibilities

• Conduct Kick-off Meetings: Initiate and lead kick-off meetings with clients and internal teams to establish project objectives, timelines, and deliverables
• Develop Configuration Documents: Create detailed configuration documents outlining data integration requirements, data flows, and interim and final delivery dates
• Data Integration Management: Oversee data integration processes by managing internal production documentation. Coordinate data integration meetings and address client inquiries regarding customization and scenario-specific requirements
• Regular Check-ins and Status Meetings: Maintain ongoing communication with clients through regular check-ins and status meetings. Proactively address client concerns, gather feedback, and ensure high levels of customer satisfaction
• Reporting and Delivery: Develop delivery reports, including in PPT, Excel, and Google Docs. Develop comprehensive reports highlighting key performance indicators (KPIs), optimizations, and strategic recommendations
• Product Management Collaboration: Collaborate with product management teams to provide client feedback and insights for continuous product improvement and development. Act as a bridge between client needs and product enhancements
• Client Relationship Management: Nurture strong, long-lasting relationships with clients, serving as their primary point of contact for analytics and project management-related inquiries. Advocate for client needs internally while balancing business objectives and technical feasibility
• Cross-functional Coordination: Work closely with cross-functional teams including sales, executive management, legal, marketing, and engineering and data science teams to ensure seamless execution of client analytics initiatives. Foster a collaborative environment that prioritizes client success and satisfaction

Benefits

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• Dynamic and collaborative work environment