Client Consultant

Summary

Join our team as a Customer Support Specialist and provide exceptional support to our valued customers. We are seeking fluent Slovenian speakers with a passion for delivering top-tier service and resolving customer issues. In this dynamic role, you will leverage analytics to proactively improve customer outcomes, utilize project management skills to enhance customer success, and collaborate cross-functionally to advocate for the customer's voice. You will also resell the value of our company's services and products. If you thrive in a dynamic environment and are committed to creating positive customer experiences, we encourage you to apply.

Requirements

• Native proficiency in Slovenian
• Advanced (B2) level in English (oral and written)
• Outstanding communication and presentation abilities
• Experience managing customer expectations and de-escalating tense scenarios
• Outstanding follow-up and follow through to ensure customers’ success and a positive outcome
• Ability to work in a team environment

Responsibilities

• Demonstrate exceptional customer service by providing consistent, timely and accurate customer support
• Leverage analytics to proactively outreach to the existing customer base, to improve customer outcomes and their success with the application throughout the customer lifecycle
• Use Project Management skills to help the team generate and execute on ideas to enhance overall customer success
• Resell the value and benefits of the company, up-sell/cross-sell services and products to increase customer satisfaction
• Cross functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners
• Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues

Benefits

• Work from home
• Competitive salary package
• Monthly performance bonuses
• Comprehensive training by certified instructors
• Multicultural work environment