Client Delivery Manager

Summary

Join a leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs) as an established Delivery Manager.

Requirements

• Experience of Agile or Lean program delivery at scale, across the product lifecycle
• Fluent English AND German required
• Technical mindset, experience in the energy supply sector and with customer journeys
• A deep knowledge of Agile & Lean principles and able to talk confidently about the importance of the Agile technical practices, Lean UX and DevOps cultures
• Established and executed programs of work, managing budgets over £1m/year
• A track record of being an expert facilitator with extensive experience of developing individuals & teams and navigating conflict
• Significant experience dealing with corporate customers, setting and managing expectations and effectively dealing with issues
• Excellent communications, collaboration and presentation skills
• Effective risk management and negotiation skills - able to balance competing demands to ensure best overall outcome
• Eye for detail, with a very clear and organized approach to delivery
• Able to demonstrate significant aptitude for line management: target setting, performance reviews & professional development
• Strong influencing skills and ability to challenge traditional ways of thinking

Responsibilities

• Be hands on - plan, track and proactively manage strategic and customer projects
• Line manage customer experience engineers who are the first port of call for our customers during the onboarding and support processes
• Ensure features transition safely into production, and help our teams in keeping our production system healthy using Lean principles in a DevOps environment
• Coordinate across time zones with our multiple long-standing product teams to proactively manage dependencies and drive cross team collaboration to deliver the project outcomes
• Provide Lean and Agile coaching both within the delivery teams and throughout the Company
• You will provide a healthy balance between delivery and sustainability, developing a healthy delivery culture which will increase employee engagement
• You will continuously find ways to make work and results more visible, help to remove blockers and impediments to delivery
• You will help the teams (and the wider organization) answer delivery questions using actionable data
• You will develop highly effective team dynamics

Benefits

• An internationally positioned team with flat hierarchies and open and transparent communication
• We rely on flexible working hours
• Green energy starts with each individual: That's why you get discounted conditions for our electricity or gas tariffs
• Share options: You will have the opportunity to participate in the international success of Octopus Energy Group Ltd. through share options
• Language connects: Take your English skills to the next level with Preply, our corporate language training provider
• For more exercise: Lease your favourite bicycle from us at a low price
• For a healthy work-life balance: train with Wellpass in over 6000 sports and health facilities all over Germany
• Eating makes you happy: We'll give you a monthly allowance of 108,45€ for your daily lunch (easily via app)
• For a relaxed commute to work: We reimburse you for public transport costs
• One less thing to worry about: we'll cover some of your childcare costs
• Whether online or offline - team cohesion and joint events are part of our everyday working life
• A stylish working environment in our Berlin office close to Moritzplatz in Kreuzberg
• For a secure future: the opportunity to take out a company pension scheme through us