Client Director

Logo of ServiceNow

ServiceNow

πŸ“Remote - United States

Job highlights

Summary

Join ServiceNow as a Strategic Account Director to cultivate new business within our largest existing accounts. You will manage executive relationships, lead virtual teams, and develop ServiceNow solutions aligned with client strategic outcomes. This role demands strong leadership, relationship-building skills, and the ability to achieve financial targets. Success requires experience selling to Cox Communications, residing in the Atlanta Metro area, and a proven track record in enterprise software sales. The position involves significant travel and requires a deep understanding of broad business IT needs.

Requirements

  • Experience selling into Cox Communications
  • Must reside in the Atlanta Metro area
  • Direct experience and past success with the client while in an Enterprise Software Organization
  • 7+ years of experience in quota-carrying client management, and aligning account strategies to revenue opportunities
  • 4+ years of experience as a Client Director, Global Account Director, Strategics Account Manager,Β or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
  • Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
  • Experience achieving sales targets
  • Experience leading virtual or matrixed teams
  • Ability to understand broad, macro-level business IT needs for a prospective client
  • Travel up to 50% (depending on geography/region)

Responsibilities

  • Provide strategic leadership to clients
  • Be the relationship manager between customers and ServiceNow
  • Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
  • Manage all Executive relationships between ServiceNow and assigned clients
  • Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
  • Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
  • Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
  • Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

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