Executive Director, Client Partner

Summary

Join DEPT® as an Executive Director, Client Partner, and become a key member of the senior leadership team. Lead the strategic growth of assigned accounts, building strong client relationships and serving as a trusted advisor. You will oversee end-to-end delivery of client work, ensuring quality and satisfaction. This role requires deep experience in digital storytelling, social and influencer marketing, and leading cross-functional teams. The ideal candidate is a strategic, empathetic, and commercially-minded leader who thrives in fast-paced environments. This is a remote role, but you must be located within 50 miles of New York, NY.

Requirements

• 12+ years of client management experience within creative, digital, media, content or technology-driven agencies or consultancies
• Strong track record of growing large-scale client relationships and delivering business impact
• Polished communicator with executive presence and the ability to influence at all levels
• Experience leading cross-functional teams in fast-paced, client-facing environments
• A strategic, empathetic, and commercially-minded leader who knows how to balance client needs, creative ambition, and business outcomes
• Adept at navigating ambiguity, solving complex challenges, and keeping multiple initiatives on track

Responsibilities

• Lead the strategic growth of assigned accounts, identifying new opportunities to expand our footprint and deliver added value
• Serve as the senior point of contact for client stakeholders — building trust, ensuring alignment, and representing the voice of the client within the organization
• Proactively identify and convert organic growth opportunities, leading pitches, proposals, and negotiations alongside strategy and creative teams
• Oversee end-to-end delivery of client work, ensuring quality, timeliness, and satisfaction. Resolve escalations with a solution-oriented mindset
• Partner with internal teams — including strategy, creative, production, product, and finance — to align on scopes, KPIs, and execution plans
• Manage and mentor a team of client leads and account managers, fostering a culture of ownership, collaboration, and growth
• Drive account profitability, monitor budgets, and work closely with finance and operations to ensure financial performance aligns with business goals

Benefits

• Comprehensive Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• Flexible PTO
• Paid Company Holidays
• Parental Leave