Client Education Manager

Summary

Join Fluency as a Customer Education Manager and play a pivotal role in the Learning Experience team. You will develop, create, and deliver training programs for clients to succeed in the digital advertising industry. This role requires expertise in product knowledge, live training delivery, and collaboration with cross-functional teams. The ideal candidate is a fast learner and self-starter, capable of translating complex ideas into actionable plans. This remote US-based position offers flexibility with the option to work from the Vermont office if preferred. Fluency is committed to providing equal employment opportunities.

Requirements

• Minimum of 4 years of experience working in L&D or related field
• Exceptional oral and written communication skills, with the ability to distill complex technical concepts into clear and concise learning
• Up to date with industry trends in learning and development
• Understanding of visual design and user experience
• High level of adaptability and accountability

Responsibilities

• Be a product expert
• Support the development, creation, and operational activities of the Fluency Academy certificate program in our LMS (Docebo)
• Deliver live training sessions and evaluations to new and existing clients with consistency, ensuring learners achieve both competence and confidence as users of the platform
• Partner with cross-functional teams to thoroughly understand technical details, identify knowledge gaps, and keep documentation and training in sync with evolving platform features
• Understand the client experience, particularly the barriers to product adoption, and directly address these needs in training
• Build and maintain job aids, instructional videos, knowledge base articles, and other client facing training resources
• Prepare and train the Client Services team to deliver new release announcements to their clients
• Adapt and present materials to various knowledge levels through exceptional written and verbal communication

Preferred Qualifications

Knowledge and hands-on experience with digital advertising and advertising technology

Benefits

• This position is remote US based
• If local, you have the option to go into the office