Client Engagement Director

Summary

Join SMG as a Client Engagement Director in the UK and accelerate the sales cycle by understanding organizational landscapes and securing buy-in from multiple stakeholders. You will be responsible for attaining quarterly and annual quotas through client renewals and expansions, negotiating effectively, and guiding clients by demonstrating market expertise. Lead pursuits, engage specialized teams, and differentiate SMG's services in the market. SMG offers a remote-first work environment, unlimited PTO, company sick pay, and a diverse, supportive team. This role requires a Bachelor's degree or equivalent experience, 5+ years of experience, UK residency, and proven success in consultative sales.

Requirements

• Bachelor’s degree (or equivalent experience) required
• 5+ years of experience
• Reside in the UK
• Proficient knowledge of a structured consultative strategic selling process (e.g., Franklin Covey or similar)
• Ability to create meaningful relationships with senior-level contacts in the client base you will be selling to. Ability to nurture and develop new and existing client relationships
• A proven track record in highly consultative sales with demonstrated success closing $50k+ USD annual contract value deals of multi-year duration. This track record should ideally be in selling technology-enabled consulting or services solutions to mid-to-large enterprise clients
• Experience in customer and/or employee experience
• Expert-level executive presentation skills with experience & comfort being in the spotlight and dealing with C-level audiences
• Comfortable in daily use of the applicable component of SMG’s MarTech stack (Salesforce, Outreach, Gong, LinkedIn Sales Navigator)
• Comfortable in a Remote-First environment, hitting goals by Zoom and other remote means most of the time. As occasionally required, the ability to travel as needed (4-6 trips annually at most) – not more than 25%

Responsibilities

• Attain assigned quarterly and annual quota through closure of $70k to >$800k Annual Contract Value (ACV) existing client Renewals, and Expansions
• Negotiate effectively, generating support and cooperation from a variety of key stakeholders to close deals that contribute to the defined revenue and growth targets
• Guide clients by demonstrating market expertise and client-specific awareness to uncover business needs. Understands the way influence flows through the organization, budget is developed and allocated, decisions get made, change is implemented, and investment decisions are approved
• Lead pursuits from the front, but also be a team player who can engage other specialized teams (e.g., CS Directors, CSMs, Client Insights, Legal, Solution Engineering, Marketing, Product, Solution Engineering, etc.)
• Understand how to differentiate in the market based on professional services (e.g., Research, Insights, and vertical expertise), and will have a track record of winning sales based on selling a program not a product

Benefits

• Remote first company (fully remote)
• Unlimited PTO
• Tech provided
• Company sick pay