Client Engagement Manager (Recruitment Agencies)

Summary

Join our team as we launch Messly in Australia and help recruitment agencies get the most from our service. As a recruiter, you will be responsible for onboarding and training new recruiters, providing regular check-ins, account reviews, and process development. You will also support sales efforts, provide feedback to the product team, and manage operational processes.

Requirements

• At least 5 years of experience in recruitment
• Available to start in early 2024
• Based in Australia and have the right to work in Australia, as we are not registered as a visa sponsor
• Excellent written and spoken English

Responsibilities

• Onboard and train new recruiters how to use Messly
• Provide regular status meetings with customers to understand their needs and gather feedback
• Use data dashboards to understand if Messly is being used to its full potential, and suggest ways for agencies to get more value from us
• Create action plans to help solve issues identified in account reviews
• Support sales efforts by helping the CEO through the sales process, including outreach to potential agencies and follow-ups
• Share feedback from agencies with the product team, and contribute ideas for how to improve our service based on their feedback and data
• Manage and run occasional operational processes, such as generating reporting and customer reporting, working with our ops team

Benefits

• Salary plus super
• 25 days of annual leave per year, plus public holidays
• Budget for home IT setup and/or co-working membership
• Gym budget