Junior Customer Intelligence Analyst

Summary

Join PriceBeam as a Junior Customer Intelligence Analyst and support our customer engagement teams with pertinent information and analysis.

Requirements

• Experience in market research, business intelligence, or a related role is a plus
• Strong analytical and problem-solving skills
• Proficiency in data analysis tools such as Excel, Power BI, or similar platforms
• Experience with CRM systems is a strong plus, in particular Hubspot CRM
• Excellent communication skills, both written and verbal, with the ability to present complex data to various stakeholders
• Strong attention to detail and the ability to work in a fast-paced, collaborative environment

Responsibilities

• Conduct in-depth research on industry trends, competitive landscape, and market opportunities relevant to key accounts
• Collect, analyze, and synthesize customer-specific data to identify business opportunities and threats
• Collaborate with Key Account Managers to develop actionable insights that guide customer strategies and decision-making
• Research target markets for opportunities
• Map and understand key account opportunities
• Monitor customer behaviors, purchasing patterns, and feedback to recommend improvements in product offerings and services
• Track and report on competitors' activities and identify key differentiators
• Build and maintain dashboards and reports to visualize customer intelligence for cross-functional teams
• Present findings and recommendations to internal stakeholders, including senior leadership and sales teams
• Keep up-to-date with emerging technologies and data tools that enhance market research and customer intelligence processes

Benefits

• Diverse working environment
• A remote or hybrid working model
• Continuous learning & personal development support
• Opportunities to develop, both within the role and through promotion
• A competitive package