Group Account Director

Summary

Join Instrument as a Group Account Director to drive client success and revenue growth within your portfolio, focusing on impactful client partnerships and strategic business insights.

Requirements

• You come with 8+ years of related experience and history account acquisition and growth
• A collaborative and communicative approach to accounts and the work, leveraging the strengths of those within your team and across the agency
• A high level of emotional maturity and awareness, utilizing multiple styles of communication and influence to come to the best result for our teams, clients and business

Responsibilities

• Autonomously achieve assigned yearly revenue goals for your accounts and group, as applicable
• Innovating and strategizing to ensure long-term success, approaching these efforts with an entrepreneurial spirit
• Lead and support sales for an assigned portfolio of business, in support of overall vertical goals, working with AVP, Client Accounts to identify opportunities for growth of the Vertical
• Demonstrate consistency in revenue goal accomplishments for your business team, pushing outside of your goals and moving towards greater success quarter over quarter
• Maintain a healthy business pipeline, working with AVP, Client Accounts to consistently close opportunities with a target of securing revenue goal forecast 6 weeks out
• Maintain quarterly and annual client health scorecards with President, for accounts which you own
• Identify strategies that can help move the company forward financially by optimizing team performance
• Approach change and evolution with an eagerness to solve a problem, be open to other perspectives while finding the right strategic path forward for your team and the greater organization
• Contribute to the define, management, and strategy of  the vision of your team and vertical in alignment with Instruments overall vision
• Adept at leveraging the right solutions and approaches to solve team business’, or client’s emerging challenges
• Deeply understand the business of your assigned accounts to drive go-to-market and ongoing account strategy with clients. Consistently show up as the market and consumer expert for client confidence
• Utilize emotional intelligence and awareness to understand the motivations of the group or team and how to inspire others to collectively meet goals
• Responsible for your team performance moving in the right direction; maintain awareness and connection to other client teams in the business to understand the overall health of company performance and opportunities for improvement through resourcing levers (loans & borrows, team moves, etc.)
• Maintain awareness of the larger corporate vision as defined by the CEO and President; partner with other Group Account Directors and AVP, Client Accounts to course correct and steer your team through strategic decision-making to ensure long-term growth and success
• Participate in annual strategic planning to guide the growth and vision of your team in alignment to the company’s vision
• Provide tangible account details to AVP, Client Accounts to support the hygiene of your annual business plan including re-forecasting goals and ensuring accurate financial projections and resource allocation
• Monitor industry trends and client landscapes
• Lead, mentor, and develop account teams, ensuring they are equipped with the skills and resources to succeed
• Provide strategic guidance and oversight, ensuring high-quality client service and project delivery
• Foster a culture of collaboration, continuous learning, and professional growth across teams
• Support team members in overcoming challenges, offering constructive feedback and development opportunities
• Champion cross-team collaboration, ensuring knowledge sharing and alignment across functions
• Lead and deepen key client relationships, positioning Instrument as a strategic advisor and innovative partner
• Build lasting partnerships with clients, optimizing operations and driving strategic value
• Collaborate with Finance and AVP, Client Accounts to support MSA negotiations and ensure timely approvals, with a focus on consistency in SOWs
• Leverage P&L insights to inform business decisions and best practices in scoping
• Make confident decisions despite ambiguity, and stay familiar with internal tools like HubSpot, Float, and Asana
• Work with team leaders to achieve outcomes using a balance of new and established methods
• Maintain high standards of excellence, ensuring innovation and best-in-class solutions in concept and execution
• Balance long-term vision with immediate team and account needs to maximize output
• Actively engage in recruiting efforts, supporting team hiring needs
• Partner with VP Staffing to drive process innovation and improvements

Benefits

• Flexible, Hybrid Work Environment
• Great Compensation with Annual Reviews (Learn more about our Pay Philosophy )
• Annual Profit Sharing
• 401(k) Matching with Immediate Vesting
• Robust Medical, Vision, and Accident Insurance
• Generous Paid Holidays and unlimited PTO
• Sabbaticals
• Monthly Wellbeing Stipend
• Career Management and Leadership Training