Court Support Specialist

Summary

Join our Court Support team and play a vital role in ensuring timely processing of over 100,000 court filings monthly. As a Court Support Specialist, you will actively communicate with courts via phone, email, and chat to obtain necessary information. This role demands strong communication, problem-solving, and prioritization skills. While direct legal experience isn't required, a positive attitude and willingness to learn are essential. You will use various tools to process documents, update information, and collaborate with team members to improve efficiency. The position involves navigating court dockets, downloading documents, and ensuring accurate data entry.

Requirements

• High school diploma / GED required; 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position
• Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails
• Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes
• Document manipulation experience (PDFs)
• Ability to perform repetitive data-entry tasks with accuracy
• Ability to maintain a high level of work productivity in occasionally stressful situations
• Typing speed of at least 60 wpm

Responsibilities

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy
• Manage consistent outgoing phone calls to assist Courts and customers with questions, as well as occasional incoming calls from courts & customers
• Relay relevant, updated information from Courts to our process servers and customers as appropriate
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into Skye as needed
• Perform other job-related duties as assigned