Short Story is hiring a
Client Experience Associate

Summary

The job is for a full-time Customer Support Associate position at Short Story, a fast-growing startup that specializes in retail for petite women. The role involves managing client inquiries, completing administrative tasks, tracking data analytics, and facilitating user interviews to collect feedback.

Requirements

• 2+ years of experience in customer service
• Fluent English
• Perfect writing
• Familiarity with Slack, Zendesk, Google Sheets
• Attention to detail
• Able to translate client experience into recommendations

Responsibilities

• CX Operations: Responding to and managing client experience inquiries in our various channels
• Ad-Hoc Tasks: Complete ongoing clerical, administrative, and routine tasks to keep our day to day client experience operations running smoothly
• Data Analytics: Track performance on a daily, weekly, and monthly basis by assisting with the collection of data and explaining the ‘why’ of what happens
• User Interviews: Facilitate regular interviews with users to collect feedback and insights to better serve our audience

Preferred Qualifications

Previous experience working in ecommerce or a tech startup is a plus

Benefits

Job Type: Full-time