Client Experience Manager

Summary

Join Movable Ink as a Client Experience Manager (CXM) and work with clients to ensure successful platform usage, achieving measurable ROI. You will be the primary point of contact for a portfolio of clients, collaborating on campaigns and projects, and fostering strong relationships. As CXM, you will act as an internal project manager for custom solutions, lead brainstorming sessions for innovative technology use, and drive strategic use cases. You will also maintain high client retention and growth, and potentially train team members. The role requires experience in account management, client services, or digital marketing, along with specific domain knowledge and technical skills. Movable Ink offers a competitive salary, bonus potential, stock options, and a comprehensive benefits package.

Requirements

• 2+ years of Account Management, Client Services or Digital Marketing Experience
• Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
• Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
• Familiarity with HTML and CSS
• Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
• Experience presenting and influencing client audiences

Responsibilities

• Be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
• Act as the internal point of contact for updates on account health and escalating churn risks as needed
• Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
• Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
• Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
• Instill testing best practices to prove ROI value of Movable Ink
• Maintain a best in class retention rate and realize growth within your covered book of business
• Train and/or mentor other team members, as needed

Benefits

• The base pay range for this position is $70,000-$85,000/year, which can include additional bonus
• Stock options and other incentive pay may be provided as part of the compensation package
• A full range of medical, financial, and/or other benefits