Included Health is hiring a
Client Implementation Manager

Summary

The job description is for a Client Implementation Manager at Included Health, a healthcare company that offers integrated virtual care and navigation services. The role involves leading the implementation of employer and health plan clients, creating project plans, facilitating meetings, collecting and documenting implementation details, managing risks and issues, and demonstrating a mastery of the company's suite of products.

Requirements

• 2+ years of software or service implementation experience
• Experience in the health insurance industry with experience in healthcare and employee benefits, physician/adjunct/ancillary/medical insurance billing requirements and payment reconciliation procedures
• Knowledge and understanding of claims payment processing and medical management processes is required
• Able to prioritize and research projects independently and accurately within established deadlines involving all aspects, including analysis through resolution
• Demonstrated ability to work well in a team environment and train staff and external clients on processes, products, data requests, and/or client service
• Demonstrated ability to build relationships with clients and vendor partners
• Outstanding track record of exceeding client expectations
• Excellent verbal and written communication skills
• Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
• Demonstrated ability to work cross-functionally in a fast-growing organization
• Ability to innovate, think outside the box, and solve problems creatively
• Detail oriented with the ability to manage multiple implementations at one time
• Passion for the Included Health product suite; belief that these platforms are transforming how we access and utilize healthcare
• Willingness to travel as needed (less than 10%)
• Unparalleled commitment to putting patients first

Responsibilities

• Lead the implementation of employer and health plan clients, owning project management, and maintaining key documentation
• Create project plans, including deliverables, activities, and timelines
• Facilitate Implementation meetings and subsequent ongoing implementation touch points with health plans, clients, and vendors
• Collect, document and disseminate client specific implementation details to key stakeholders
• Lead data collection and integration efforts with client vendor partners
• Serve as the implementation lead alongside the Client Success relationship owner for Included Health clients and their vendor partners during the implementation, maintaining regular contact with key internal and external stakeholders
• Assess, manage, resolve and escalate (if necessary) risks and issues

Preferred Qualifications

• PMP certification
• Experience implementing healthcare services and/or products for marginalized populations

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off ("VTO") Per Year To Volunteer with Charitable Organizations