SafelyYou is hiring a
Implementations Manager

Summary

The job is for an Implementation Manager at SafelyYou, a rapidly scaling company that develops AI for supporting care for those with cognitive impairments. The role involves managing the implementation of their technology for healthcare clients and requires strong project management skills, customer service, and a passion for making a difference in the healthcare industry.

Requirements

• 3+ years of experience as a Project Manager, Security Systems Project Manager, IT/Technical Implementation Manager, or a Technical Operations Manager preferably in a startup environment
• Strong organizational skills with the ability to deliver on multiple projects at a time
• Experience in identifying inefficient processes and implementing improvements
• Solid technical troubleshooting and problem-solving skills
• Top notch communication skills with the ability manage multi-stakeholder projects
• Experience in implementing technology in environments that require networking knowledge
• Experience architecting solutions and integrations for a diverse set of customers
• Willingness to travel up to 25% of the time - ideally with your own vehicle
• Ability to occasionally lift heavy equipment

Responsibilities

• Act as the SafelyYou advocate, ensuring a smooth customer experience from the late stage sales cycle through the launch of services
• Serve as the primary point of contact for internal and external customers, ensuring alignment on the solutions that meet their specific requirements
• Effectively communicate with various levels of stakeholders within an account serving as the main point of contact between SafelyYou and community locations throughout implementation
• Successfully manage a portfolio of implementation projects to deliver results on time, on schedule, and within budgets
• Lead virtual and onsite tours, and travel as needed, to understand technical requirements for project planning, resourcing, logistics, and project execution for installation of sensor, networking equipment, and servers
• Collaborate closely with other teams, documenting and designing the Scope of Work with accurate technical and implementation details
• Work cross-functionality with other SY departments: clinical success, account management/sales, AI, engineering, marketing, and finance to ensure customers needs are met from closed/won to go live
• Support communities throughout the onboarding process, coordinating and leading weekly status calls, discussing opt-in/consent strategies, creating user accounts, education and training of SY Services, and providing technical platform support
• Conduct weekly training sessions with communities and other stakeholders to ensure the community is ready and prepared to go live
• Manage procurement of the needed materials per project by working with supply chain to ensure delivery of materials is within desired timeframe
• Actively drive projects forward and overcome daily challenges while providing the best customer experience possible
• Maintain the highest level of communication and empathy with our customers, the residents, and installation teams to the cause of making a positive impact
• Training with installation vendors on expectations of the implementation and review of completed work to meet the necessary quality requirements
• Remote support during implementation of equipment for the installer or other remote contacts
• Support post-implementation troubleshooting as-needed

Benefits

• A mission-driven company culture
• Fully remote
• Competitive salary & benefits, including fully paid employee premiums for medical, dental, and vision
• 401k Program
• Monthly Education, Well-being & WFH stipends
• Unlimited PTO
• Sick Time
• Growth Potential
• Company Retreats
• Medical & Family/Parental Leave