Client Onboarding Manager

Summary

Join Avetta as a Senior Client Onboarding Manager and lead successful onboarding campaigns for our SaaS platform. You will drive revenue by managing supplier registrations, collaborating with clients and internal teams, and ensuring high-quality outcomes. This role requires strong communication, project management, and problem-solving skills. You will work directly with clients, internal teams, and supplier sales leadership to achieve aggressive goals. If you live within 30 miles of an Avetta office, you'll enjoy a hybrid work schedule. The ideal candidate has 4-5 years of experience in customer onboarding or a related field and a bachelor's degree.

Requirements

• 4-5 years of experience in customer onboarding, or a combination of 2+ years in onboarding with additional experience in Implementation and/or Customer Success roles
• Display high energy, high passion level, determination, and perseverance
• Display comfort level with working with and committing to aggressive goals
• Possess professional phone presence and excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Possess excellent time management skills
• Possess strong Decision-making, problem resolution, and creative thinking skills
• Able to multi-task the activities with shifting priorities
• Experience with Microsoft Office suite of products
• Demonstrate regular and predictive attendance as a fundamental aspect of their commitment to the role and our team
• Bachelor’s degree

Responsibilities

• Set clear expectations with clients and foster two-way communication, establishing Avetta as a trusted partner and expert
• Support our clients on-site and in their systems as needed
• Assist client stakeholders on gathering their supplier list in the appropriate format including all required data
• Coordinate the scope, enrichment, prioritization, strategy, and quality assurance of the client’s supplier list
• Collaborate with clients and Avetta’s Supplier Communications team to draft a co-branded communication plan for both the client’s internal employees and their suppliers
• Coordinate the communications being sent to the appropriate recipients at the appropriate time from the client and Avetta to drive the intended outcomes
• Assist client stakeholders in implementing good change management best practices within their business’ policies and procedures
• Coordinate with Account Management and Technical Resources when there is an opportunity for integration/automation/API
• Disseminate critical client-specific information to internal teams
• Generate and manage Supplier Registration reporting at various levels of our clients’ organization (Company/BU/Region/Site/Submitter) to meet client SLAs, drive efficiency and quality for customers, track progress and outcomes, and strategize on next steps
• Train client users on the use of our product features related to supplier registration such as: submissions, reporting, and feedback
• Handle customer escalations and maintain regular reporting updates
• Collaborate with internal teams to create smooth transition from Client Onboarding Manager (COM) to Client Success Manager (CSM) after launch

Preferred Qualifications

• Sales experience
• 2+ years of CRM (Salesforce.com) experience
• Able to work in a fast-paced, self-directed entrepreneurial environment
• Project Management certification or training

Benefits

Hybrid work schedule (if within 30 miles of an Avetta office)