Client Onboarding Manager

Summary

Join Curenta, a leading innovator in senior living and long-term healthcare, as a Client Onboarding Manager. You will drive client adoption of our AI-powered EMR solutions, manage business processes, and foster strong customer relationships. This role requires collaboration, individual ownership of client success strategies, and a focus on achieving negative net churn. You will work directly with clients, identify expansion opportunities, and advise them on maximizing their ROI. This is a chance to grow your career in AI-powered healthcare while working with top industry professionals in a fast-paced environment. The position offers competitive compensation and benefits.

Requirements

• At least five years of experience in Customer Success or Account Management
• At least three years of experience in healthcare, preferably within senior living settings
• Proven track record in building and maintaining strong customer relationships
• Experience in driving revenue growth and reducing customer churn
• Strong collaboration skills with functions like Product, Marketing, and Sales
• Excellent communication skills—able to listen, strategize, and resolve customer concerns effectively
• Tech-savvy with experience implementing software on a customer-by-customer basis
• Familiarity with customer communication tools such as Intercom or HubSpot

Responsibilities

• Onboard new customers and train their staff on effectively using Curenta’s system
• Identify opportunities to improve onboarding efficiency, account expansion, and revenue growth
• Advise customers on how to enhance their performance and ROI using Curenta’s solutions
• Clearly communicate product benefits and ensure clients quickly adopt new features
• Identify product gaps that impact customer success and relay them to internal teams
• Collaborate closely with the product and engineering teams to ensure customer issues are resolved efficiently
• Proactively engage with customers to maximize value and usage of Curenta’s platform
• Develop and nurture customer relationships, transforming them into brand advocates to increase customer retention
• Analyze customer data and success metrics to drive product improvements and customer satisfaction
• Conduct webinars and training sessions to assist customers with onboarding and product adoption
• Implement customer training strategies that proactively address potential challenges

Preferred Qualifications

• Experience in SaaS or AI-driven platforms
• Understanding of compliance requirements in senior living healthcare settings
• Ability to analyze data and present actionable insights to internal stakeholders

Benefits

• Health Insurance
• Dental
• Vision
• 401(k)
• Competitive compensation: We offer a competitive salary ranging from $40,000 to $60,000 annual gross salary and benefits package