Client Operations Specialist - Recruitment

Summary

Join Togetherwork as a Client Operations Specialist - Recruitment and provide exceptional support for OmegaRecruit and ICS platforms. You will troubleshoot issues, offer product guidance, and ensure smooth software use, especially during peak recruitment seasons. This role blends standard support hours with high-intensity seasonal support, suiting those who thrive in varied environments. Responsibilities include year-round customer support, issue resolution, user education, data maintenance, contract management, event creation, disbursement management, and collaboration with internal teams. During recruitment seasons, you will participate in a rotating on-call schedule for 24-hour support, respond to urgent issues, and collaborate with various stakeholders to ensure successful recruitment activities. The ideal candidate possesses excellent communication and problem-solving skills, is detail-oriented, and can work both independently and collaboratively.

Requirements

• High School Diploma and two or more years of experience in a customer service-related field with excellent communication and interpersonal skills
• Ability to learn new technology quickly and efficiently, strong analytical and problem-solving skills with excellent organizational skills and the ability to multitask
• A self-starter with the ability to work with people in a team capacity and independently, an unquestionable work ethic and a high degree of attention to detail
• The ability to simplify and explain complex logic and processes in a manner that is easy to understand and concentrate for extended periods (several hours) with interruptions
• Flexibility and willingness to work non-standard hours during recruitment seasons

Responsibilities

• Provide daily customer support for OmegaRecruit and ICS
• Troubleshoot and resolve software-related issues, escalating when needed
• Educate users on platform functionality and best practices
• Maintain accurate and detailed documentation of customer interactions
• Ensure data accuracy and maintain strict confidentiality, as the role involves handling sensitive personal and organizational information
• Manage customer contract renewals, including tracking expiration dates, initiating renewal discussions, and coordinating any necessary updates or changes to agreements
• Create and manage recruitment-related events within the platform in collaboration with customers, ensuring all event details align with their recruitment timeline and strategy
• Manage and support customer disbursements as needed
• Collaborate with internal teams (development, product, client operations, software support) to resolve user issues and share product feedback
• Collaborate with customer and internal teams (development, product, client operations, software support) if customer request system configuration changes
• Serve as a back-up team member for our Software Support and Client Operations departments, assisting with overflow or coverage needs outside of peak recruitment season
• Participate in a rotating on-call schedule to provide 24-hour support coverage during peak recruitment periods
• Respond quickly to urgent issues to minimize disruption for users during live recruitment events
• Work closely with customers, leadership, advisors, and staff to ensure successful execution of recruitment activities
• Maintain professionalism and calm under pressure in high-stakes, time-sensitive situations

Preferred Qualifications

• Experience with OmegaRecruit or ICS
• Fraternity/sorority membership or familiarity with Greek life or Recruitment Processes
• Basic knowledge of the recruitment process

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave