Client Relations Lead

Summary

Join our team as a Client Relations Lead and become the primary liaison between our clients and the company. You will be responsible for maintaining and strengthening customer relationships, ensuring smooth communication, resolving issues, and driving client renewals and upselling. This role requires close collaboration with internal teams to align deliverables with client expectations and involves overseeing client onboarding, managing revenue growth, and building long-term partnerships. You will also be responsible for reporting and updates, and working with internal teams to ensure alignment with client objectives. The ideal candidate possesses strong relationship management skills, data analysis abilities, and excellent communication skills.

Requirements

• Bachelor’s degree, or equivalent relevant experience
• 1-2 years of experience in project or account management, writing, or analytics

Responsibilities

• Lead client calls and meetings, ensuring consistent account servicing with internal team coordination
• Address client questions, needs, and issues promptly in collaboration with delivery, product, and commercial teams, including escalations when necessary
• Oversee new client onboarding and ensure a smooth adoption process
• Support revenue retention and expansion for Insights clients, monitor scope and labor, provide renewal pricing recommendations, and prepare contract documents
• Cultivate long-term partnerships, acting as a trusted advisor by anticipating and articulating client needs
• Write concise updates and reports on tight deadlines
• Engage with internal teams, including solution consulting, operations, and sales, to ensure alignment with client objectives

Preferred Qualifications

• Strong relationship management skills with a service-oriented mindset and a keen understanding of news dynamics
• Demonstrated ability to analyze data and identify actionable insights. Proficiency in Excel, including experience with data functions, pivot tables, and basic formulas to support client reporting, performance tracking, and decision-making
• Familiarity with using proprietary or specialized software platforms, with a proven ability to quickly learn and effectively leverage new tools. An enthusiasm for technology and a proactive approach to utilizing software that supports and enhances client service
• Proven problem-solving abilities and meticulous attention to detail
• Ability to adapt and maintain composure under pressure
• Effective communicator with excellent verbal and written skills
• Team-oriented approach, with the flexibility to assist as needed
• Degree in Communications, Public Relations, Journalism, Marketing, Business, Hospitality, or Social Sciences preferred