Director of Client Relations

Summary

Join Mitratech, a leading technology company, as a Director of Client Relations at AdvanceLaw. In this role, you will manage relationships with in-house legal departments, advising them on outside counsel strategies to reduce costs and improve relationships. You will serve as a trusted advisor, partnering with clients to understand their needs and identify suitable lawyers. The position requires strong organizational and communication skills, experience in the legal industry, and the ability to manage multiple client matters simultaneously. This is a fully remote position offering a competitive salary and benefits package, including health insurance, 401k matching, paid time off, and professional development opportunities.

Requirements

• Account or sales executives within the legal industry, including law firm client relations or marketing team members
• Strong organizational skills with the ability to multi-task
• Excellent written and oral communication skills, with exceptional attention to detail
• Ability to work cross-functionally with various business units
• Strategic thinking and tactical execution skills
• Lawyers/paralegals (2 to 5 years experience) who enjoy client relations more than legal practice (and want to transform the profession)
• Can build trust, be assertive when required and shows initiative and enthusiasm
• Team player and positive attitude in a results-driven environment
• Ability to prioritize and handle multiple requests simultaneously
• BA/BS degree from accredited institution required

Responsibilities

• Manage relationships with a client pool of in-house legal departments to assist them with their domestic and global outside counsel needs
• Advise clients on outside counsel strategies to decrease costs and improve relationships with law firms
• Serve as a trusted advisor about lawyers within our panel and legal market trends
• Partner with clients to understand their business and legal needs and identify lawyers within our panel of firms
• Expand relationships with existing clients and their teams via zoom meetings, email and occasional in-person meetings
• Manage client matters simultaneously across different legal practice areas within the corporate legal department
• Schedule client meetings and deliver value with each interaction
• Manage law firm interactions around individual matters
• Manage annual client renewal conversations
• Be able to articulate the value of the AdvanceLaw panel over the traditional approach to engaging AM LAW 200 firms and international Magic Circle firms

Preferred Qualifications

• Experience in management consulting, business strategy, or legal industry strongly preferred
• Experience creating content, writing articles/whitepapers a plus

Benefits

• Health, Dental & Vision Insurance
• 401k + Employer Match
• PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program
• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition