Remote Congress Client Relation Manager

Summary

Join a dynamic team at Kuoni Tumlare, a Destination Management Company, as a Congress Sales Leader. This role involves leading strategic direction, developing market budgets, and driving sales growth. The ideal candidate will have strong IT literacy, experience in association or corporate sales, and excellent communication skills.

Requirements

• Bachelor’s degree in hospitality / business administration / marketing / event management/ data management/project management
• Fluency in English and at least 1 or 2 other European languages ( French, German, Spanish)
• Strong IT literacy
• Experience with association or corporate sales
• Active client database
• Problem-solving skills
• Time management, flexibility
• Project management skills
• Open-mindedness and ability to learn new things
• Customer focus attitude
• Experience with PCO and association business is a plus

Responsibilities

• Lead and set strategic direction in terms of the Congress Sales for Kuoni Tumlare Congress Drives performance that leads the sales department towards significant growth within all congress segments
• Develops the segment market budget together with the other Client Relations Executive & Head of Congress
• Obtains profound business insights through research and analysis that supports the overall development of the segment
• Leads and develops a focused team responsible for new business acquisition, sales key account management and reactivation of dormant potential clients
• Develops, reviews and establishes a sales strategy within the defined area of responsibility in-line with overall company objectives, always ensuring client satisfaction is delivered to maintain positive ongoing relationships and further improve the financial performance of the unit
• Continuously develop, implement and execute the overall sales strategy and guiding principles to deliver profitable growth throughout the area of responsibility
• Develop and maintain strong partnerships and interface at senior levels with substantial external clients throughout the area of responsibility, represent the organisation externally when required, for PCO and Housing clients
• Monitor market and competitor activity, identifying growth areas and drive growth by expanding into new markets and segments
• Create budgets and offers for the clients
• Database research and sales calls
• Supports the inclusion of sustainability within the division’s workflow, including sustainable strategy explanations, references and specific sustainability proposals in commercial presentations and pitches
• Proactively identifies business risks and acts promptly to mitigate them/minimise their impact
• Demonstrate and promote thought leadership through displaying and sharing knowledge, expertise and coaching/mentoring others
• Ensure all business activities comply with relevant financial, industry compliance, legislative, legal demands and ethical standards of the organisation
• Responsible for the pro-active association marked development of the area of responsibility
• Responsible for planning, coordination and performing sales activities for the assigned area
• Implements strategies and guiding principles with regards to congress sales
• Develops source market knowledge and expertise
• Drives sales and GOP growth
• Responsible for client relationship management, competitor analysis and improving sales quality within the area of responsibility
• Assures optimized and accurate CRM management throughout the organisation
• Executes congress industry related market research

Benefits

• Global Brand: Opportunity to work in an international environment spread across 33 countries and growing
• Stability: 100 Years at the top of our field and still pushing into new territory
• Progression: We reward high performers and look to promote key talent internally
• Learning and Development opportunities for growth and Upskilling
• A Supportive Management Culture and autonomous working environment
• Company Wide Bonus Scheme
• Dedicated Employee Engagement Activities
• Flexible & Hybrid Working
• Annual Awards and Recognition for high Performers
• Friendly and Collaborative work environment