Client Relationship Manager

Summary

Join Yuno, a company building payment infrastructure for global market participation, as a Client Relationship Manager. You will manage key customer accounts, building strong relationships and ensuring client satisfaction. This role involves driving revenue growth, collaborating with cross-functional teams, and monitoring client satisfaction. You will oversee successful account implementation and growth, using data analytics to inform strategic decisions. Yuno offers competitive compensation, remote work options, a home office allowance, and various other benefits.

Requirements

• Bachelor's degree in business, marketing, or a related field
• Fluent English
• 5+ years of proven experience as a Client Relationship Manager with international customers in the payments industry
• Strong understanding of payment technologies, financial services, and industry regulations
• Excellent communication, negotiation, and presentation skills
• Strategic thinking and problem-solving abilities
• Ability to work collaboratively in a dynamic startup environment
• Results-driven and goal-oriented

Responsibilities

• Act as the Client Relationship Manager and primary contact, building strong client relationships and ensuring alignment with their objectives
• Drive revenue growth by identifying new opportunities, upselling existing offerings, and leveraging market and competitor insights
• Collaborate cross-functionally with technical, business, legal, sales, marketing, product, operations, and support teams to ensure seamless service delivery
• Monitor and improve client satisfaction, addressing concerns proactively and refining products or services based on feedback
• Oversee the successful implementation and ongoing growth of accounts, using data analytics to inform strategic decisions and achieve performance targets

Preferred Qualifications

• Master's degree
• Spanish

Benefits

• Competitive Compensation
• Remote work
• Home Office Allowance
• Work equipment
• Stock options
• Health Plan
• Flexible Days off
• Language, Professional, and Personal growth courses