Client Services Representative

Summary

Join NeoWork as a proactive and customer-centric Client Services Representative, acting as the primary point of contact for clients and ensuring exceptional service. Build and maintain strong client relationships, addressing inquiries and resolving issues. Your effective communication will enhance client satisfaction and retention. This role involves collaborating with cross-functional teams and documenting client interactions. You will identify opportunities for upselling and stay informed about product updates. This is a 100% home-based position with flexible hours.

Requirements

• 3 years of solid experience in a client services, customer support, or related role
• Excellent verbal and written communication skills
• Strong problem-solving and conflict resolution abilities
• Ability to build rapport and maintain professional relationships with clients
• Detail-oriented with strong organizational skills
• Ability to work independently and collaboratively in a remote team environment
• Proficient in using customer service software and tools
• Comfortable using technology and adapting to new systems quickly
• Passion for providing exceptional client experiences and delivering results

Responsibilities

• Act as the primary point of contact for clients, addressing their inquiries and concerns in a timely manner
• Build and maintain strong relationships with clients to understand their needs and provide tailored solutions
• Monitor client accounts and ensure satisfaction by resolving issues proactively
• Collaborate with cross-functional teams to deliver exceptional client service
• Document client interactions and maintain accurate records of communications in our systems
• Identify opportunities for upselling or cross-selling services to enhance client satisfaction
• Stay informed about product and service updates to provide accurate and relevant information to clients

Preferred Qualifications

• Team management or subject matter experience is a plus
• Experience in legal services, law firms, or paralegal companies or industries is a plus

Benefits

• We offer health insurance for contractors
• Holiday Extra Pay
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being
• In addition to the base salary, performance-based incentives are provided
• There is an annual review and appraisal process in place
• There are ample opportunities for professional growth and advancement within the company