Client Services Representative

Summary

Join our dynamic team and become our Client Services Representative! In this role, you will be the primary point of contact for our clients, answering their questions, addressing concerns, and educating them about our products and services. You will build positive relationships with clients, resolve their cases, and assist them with various tasks such as account creation, order processing, and portal navigation. You will also train new clients on our billing process and collaborate with other departments to gather necessary information. This position requires strong communication skills, problem-solving abilities, and the ability to thrive in a fast-paced environment. We offer a flexible work environment and a supportive culture that values your contributions and supports your professional growth.

Requirements

• Has experience working in a background screening company
• Has experience with verification processes such as employment, education, or reference checks
• Has any leadership or management experience
• Ability to maintain regular and punctual attendance
• Able to thrive in a fast-paced environment
• A natural problem solver and is focused on creating solutions
• Can adapt quickly to a changing environment
• Can work well independently but understand the importance of teamwork
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience
• High School Diploma or equivalent required
• Able to sit at a desk and work on a computer for prolonged periods
• Navigate easily between multiple windows/browsers, perform extensive internet research, and type 45 WPM
• Internet Connection:Primary internet connection with a minimum speed of 15 Mbps .Backup internet connection with at least 10 Mbps .Backup connection must be capable of supporting work during a power outage
• Primary Device:Desktop or laptop equipped with at least:Intel Core i5 (8th generation or newer) , Intel Core i3 (10th generation or newer) , AMD Ryzen 5 , or an equivalent processor.A minimum of 8 GB RAM
• Backup Device:Must meet or exceed the performance of an Intel Core i3 processor.Must be functional during power interruptions.A functioning webcam .A noise-canceling USB headset .A quiet, dedicated home office space
• Peripherals and Workspace: A smartphone for communication and verification purposes

Responsibilities

• Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner
• Resolve client cases for the client services team
• Educate clients on searches, forms needed for searches, and the adverse action process
• Assist clients with new user accounts, during the ordering process, and train clients to use the portal
• Train new clients on the billing process
• Assist other departments in obtaining information and forms needed from clients to perform searches
• Perform other duties as assigned

Preferred Qualifications

• 1+ years experience in a Clients Services Department in a call center environment preferred
• Working knowledge of G-Suite and Microsoft Office products
• Experience in Salesforce preferred
• Proven ability to build, nurture, and retain client relationships

Benefits

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best