Harbor Compliance is hiring a
Client Service Associate

Summary

The Client Service Associate at Harbor Compliance is responsible for providing support, resolving conflicts, and retaining clients. They require 1-3 years of relevant experience, excellent communication skills, and the ability to multitask. The position offers competitive salary and benefits including paid time off, holidays, health insurance, dental, vision, life insurance, a 401(k) retirement plan with company match, and is open to remote work.

Requirements

• 1-3 years of work experience in a similar role in a business services environment utilizing Client Service Software
• Demonstrated success in a detailed or complex customer-facing role (executive assistance, customer success associate, client success manager, account manager, call center for finance, insurance, medical, or similar)
• Excellent written and oral communication skills
• Familiarity with Google Suite or Microsoft Office
• Ability to provide exceptionally attentive service in a fast-paced environment
• Experience using and maintaining a knowledge base
• Ability to solve complex problems and learn new information on-the-fly

Responsibilities

• Provide excellent Client Service by addressing inquiries and concerns promptly, completely, and effectively
• Navigate client conflict by addressing it head-on in a professional, pleasant manner
• Consistently alert clients to Service Gaps to recommend additional products and services during the course of conversation
• Tees up' conversations for Account Management about complex offerings
• Speak with conviction about our services and persuade clients to retain services that will benefit their organization

Preferred Qualifications

• College degree
• Prior experience in client service or another client-facing role for large B2B accounts ($100k+) and/or high-net-worth individuals

Benefits

• Competitive salary
• Generous benefits including paid time off; seven paid holidays; health plan including medical, dental, vision, and life insurance; and a 401(k) retirement plan with a company match program