Client Service Representative

Summary

Join Manay CPA, a reputable full-service accounting firm, as a vital member of our team. We offer a fully remote position providing excellent customer service in English and Spanish. You will handle incoming calls, address customer needs, and build strong relationships. The ideal candidate possesses at least two years of international customer support experience, excellent communication skills, and a sales-oriented mindset. We provide a competitive base salary, ongoing training, paid time off, and growth opportunities within a supportive and family-like work environment. Become an integral part of our success story at Manay CPA.

Requirements

• At least 2 years of work experience in a international customer support role
• An excellent level of written and spoken Business English and native Turkish
• Willingness to handle incoming calls and proactively meet customer needs, creating a foundation for future sales opportunities
• Excellent communication and conflict-resolution skills, with a sales-oriented mindset—someone enthusiastic about speaking with customers and potentially handling sales processes in the long term
• Highly organized, with multi-tasking skills
• Attention to detail and the ability to follow standard procedures are required
• Work hours may require some overlap with US Time Zones (EST)
• A reliable remote workplace is required

Responsibilities

• Handle incoming customer calls and inquiries, providing excellent customer service in both English and Spanish, and documenting all interactions thoroughly and accurately
• Address customer needs by providing information and support regarding services, and resolve any issues that arise in a timely manner
• Proactively engage with customers and build strong relationships, with the potential to manage sales transactions in the future
• Work closely with customers to understand their needs and tailor solutions that align with their goals, fostering long-term customer satisfaction
• Follow standard procedures and ensure attention to detail in all customer interactions, while maintaining proper documentation of processes and solutions
• Maintain an organized system for tracking customer issues and ensuring that all inquiries are resolved accurately and efficiently
• Collaborate with the team to meet performance targets and contribute to overall customer satisfaction goals
• Adapt and perform well in an ambiguous environment, managing multiple tasks and maintaining high performance under pressure
• Other responsibilities within the scope of the position may be required from time to time

Preferred Qualifications

• Experience with HubSpot or any other CRM program is a plus
• Any accounting knowledge is a plus, along with an eagerness to learn about US taxation to better address client inquiries

Benefits

• USD base salary based on experience
• Fully remote working opportunities
• Great company culture, family-like work environment
• Excellent on-going training
• Paid vacation and holidays
• Growth opportunities