Client Service Representative

Summary

Join The Credit Pros as a 100% remote Client Service Representative! This full-time position offers the opportunity to contribute to client satisfaction and revenue growth within the thriving credit repair industry. You will provide phone, email, and chat-based support to customers, utilizing various tech tools. The role requires 1-2 years of B2C customer service experience in the financial services industry and knowledge of the US credit industry. Benefits include a competitive salary, paid time off (after probation), health insurance (after one year), and opportunities for professional development. The position is remote, with flexible hours, and offers a great work environment.

Requirements

• Dedicated home workspace needed; equipment details will be sent via email during the interview process
• Comfortable working remotely in Eastern Time Zone for 08 hour shift with 30 mins unpaid lunch and two 15 mins unpaid breaks
• Availability for Monday to Friday from 10:00 AM to 07:00 PM Eastern Time
• 1-2 years' experience of customer services in B2C focused financial and banking services industry
• Knowledge of the United States credit industry including credit cards, line of credit, personal loans
• Customer first orientation and being empathetic to their needs
• Excellent communication skills and solution-oriented mindset
• Hunger to learn and equip self with TCP’s technological suite

Responsibilities

• Respond to customer inquiries and requests over the phone, email and chat based on SOPs
• Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations
• Escalate and distribute customer issues to relevant departments as per guidelines
• Record, review and follow-up on requests and resolutions
• Investigate and research solutions
• Update customer records during conversations
• Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy

Benefits

• Base Salary: $4/hour or $693/month
• Pay Schedule: Bi-Weekly (01st & 15th of each month)
• Work Location: Remote
• Work Hours: 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Monday to Friday). Saturday's as required post training
• Other Benefits After Probation: 12 days Paid Time Off
• Health Insurance: After 01 year of association
• An opportunity to become a part of leading US based credit repair service provider
• Fulltime-Permanent role
• 100% Remote Work + Great Work Environment
• Employee development, Management training, coaching & upskilling