Client Services Associate

Summary

Join a leading, globally expanding trading platform as a Client Services Associate, serving as the primary point of contact for clients. Resolve client challenges, provide financial market insights, and enhance support operations to boost client satisfaction and retention. Help scale the award-winning platform by offering expert assistance and building trust. Responsibilities include client support, onboarding assistance, platform demonstrations, feedback analysis, cross-functional collaboration, market awareness, and relationship building. The role requires strong communication, problem-solving, and adaptability skills. A customer service background and multilingual ability are preferred.

Requirements

• Language Proficiency: Proficiency in English, with strong verbal and written communication
• Interpersonal Communication: Advanced ability to engage professionally, build rapport, and convey complex information clearly
• Active Listening & Problem-Solving: Skilled at understanding client and team needs, diagnosing issues, and proposing effective solutions
• Adaptability & Learning Agility: Eagerness to learn and thrive in the fast-moving trading industry, adjusting to changing priorities and processes

Responsibilities

• Client Support & Resolution: Serve as the go-to expert for clients via live chat, email, and phone, triaging inquiries, troubleshooting issues, and ensuring prompt, accurate resolutions
• Onboarding & KYC Assistance: Guide new and existing clients through onboarding, KYC verification, and compliance steps with clarity and empathy
• Platform Demonstrations: Conduct personalized walkthroughs of our trading platform’s features, empowering clients to trade confidently
• Feedback & Insights: Gather and analyze client feedback to identify pain points, inform product enhancements, and elevate our service standards
• Cross-Functional Liaison: Maintain open communication with cross-functional teams to escalate complex issues and champion client needs
• Market Awareness: Stay informed of competitor offerings and financial market trends to provide informed, value-adding support
• Trust & Relationship Building: Foster long-term client relationships through professionalism, patience, and proactive communication

Preferred Qualifications

• Customer Service Background: Previous experience in customer support or financial services environments
• Multilingual Ability: Proficiency in an additional language (e.g., Arabic or Mandarin) to support a diverse client base
• Trading Enthusiasm: A genuine interest in trading and financial markets to better guide and educate clients

Benefits

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated
• Work-Life Harmony: Join a company that genuinely cares about you—because your life outside of work matters just as much as your time on the clock
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community