Katapult Network is hiring a
Client Services Coordinator in United States
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Client Services Coordinator
🏢 Katapult Network
💵 ~$98k-$151k
📍United States
📅 Posted on Jul 4, 2024
Summary
Katapult Network is recruiting an entry-level Client Services Coordinator for recent graduates or emerging professionals. This position involves supporting various teams, handling customer inquiries, maintaining records, and assisting other teams as needed. The role requires a Bachelor's degree, reliability, critical thinking, customer service orientation, self-control, and effective communication.
Requirements
Bachelor's degree
Responsibilities
- Support customer relations by answering inbound calls to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complaints
- Act as the face of the organization, providing friendly, professional service even in the face of difficulties
- Keep records of customer interactions and transactions details of inquiries, complaints, and comments, as well as actions taken
- Use critical thinking to solve customer complaints and questions
- Act as a subject-matter expert regarding all customer queries
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Assist other teams including development, sales, and marketing as needed
Benefits
Competitive pay and benefits
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