Pepperstone is hiring a
Client Services Officer

Summary

The job is for a Client Services Officer at Pepperstone, a global fintech company specializing in Forex and CFD trading. The role involves providing customer support and monitoring trading conditions. The ideal candidate should have proficiency in English and one of the following languages: Spanish, Italian, or Arabic. They should also have proven experience in a similar role, strong communication skills, attention to detail, relationship-building skills, sound judgment, enthusiasm for continuous learning, and proficiency in using various technologies.

Requirements

• Proficiency in English is a must-have and in any of these languages: Spanish, Italian, or Arabic
• Proven experience in a similar role, showcasing expertise and familiarity with the responsibilities involved
• Strong dedication to customer satisfaction, possessing the ability to connect with and comprehend the needs of our clients, coupled with a genuine passion for delivering exceptional customer service
• Demonstrated proficiency in effective written and verbal communication
• Meticulous attention to detail, ensuring quality is maintained even in high-pressure situations
• Exceptional relationship-building skills, fostering connections both within the team and externally
• Sound judgment and the ability to make decisions with integrity
• Enthusiasm and eagerness for continuous learning, improvement, and innovation
• Adept at collaborating and working seamlessly as part of a team
• Comfort and effectiveness in a fast-paced and dynamic environment, where priorities may shift rapidly
• Proficiency in utilizing various technologies, including Microsoft applications, Google Drive, Gmail, Slack, MT4, and MT5

Responsibilities

• Being a client champion by delivering outstanding day-to-day customer support through live chat, email, and phone, aligning with quality standards and KPIs
• Monitoring and promptly responding to the primary client services inbox and other channels to ensure accurate and timely client responses
• Recording and organizing client issues and requests to offer actionable insights to management
• Keeping our Website Support Page and Knowledge Base current and relevant
• Enhancing and refining client communication channels and methods
• Elevating Conversion and Retention ratios for clients engaging with the Client Services team

Preferred Qualifications

• Possession of a relevant Bachelor’s Degree in Business, Finance, Management, or Economics
• Experience in the exciting world of financial services and a keen interest in trading and the dynamic realm of financial markets
• Fluency in another language such as Malay, Indonesian, Vietnamese, Thai, or Arabic is highly desirable

Benefits

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year
• Ongoing personal development & learning opportunities
• 3 paid volunteering days per year & Workplace Giving Program
• Periodic recognition and reward programs for outstanding performance and achievements
• Frequent events and celebrations
• Comprehensive medical insurance with coverage for your healthcare needs
• Pension fund
• Employee Assistance Program & Wellbeing Initiatives
• Convenient and cozy office located near the Limassol Municipal Garden