Vice President, Client Service

Summary

Join McFadyen Digital as the Vice President of Client Service, acting as the strategic liaison between clients and the company. You will cultivate strong client relationships, drive revenue growth, and contribute to the development and execution of the company's Client Service Program. This role demands a minimum of 10 years of leadership experience, a deep understanding of customer engagement and marketing, and the ability to collaborate effectively with cross-functional teams. The position requires significant travel (25-50%). McFadyen Digital offers a competitive salary and benefits package, including medical and life insurance, disability coverage, a 401k plan, paid time off, and flexible work arrangements.

Requirements

• Bachelor's degree in business, marketing, or a related field
• Demonstrated ability to drive revenue growth
• Excellent leadership, communication, and interpersonal skills
• Ability to be both strategic and tactical; see the forest and the trees, and what’s beyond
• Possess innovative, creative, and entrepreneurial mindset
• Strong time management, organizational skills, attention to detail, communication and interpersonal skills are required
• Proven ability to effectively interact with and forge relationships with employees, customers and partners at all levels of the organization and in the market
• Must be a team player, able to meet strict deadlines, work with minimal supervision, but be accountable for results
• Experience working in a fast paced, ever-changing environment
• Experience working with eCommerce or Marketplace platforms like Oracle Commerce / ATG / Endeca, Magento Commerce, Salesforce Commerce Cloud / DemandWare, SAP Hybris, IBM WebSphere Commerce, Mirakl, Channel Advisor etc. a must
• Minimum of 10 years of leadership experience

Responsibilities

• Develop and execute the company's Client Service Program in alignment with business goals and objectives
• Become a valued contributor and resource to the client by learning their business, providing relevant advice and value
• Learn client organizations and identify where spend and budgets are within the account; then identify, pursue, engage and grow new sponsor relationships to continually grow accounts year over year
• Collaborate with delivery team on developing new offerings in line with clients’ needs
• Serve as the primary point of contact for client account matters with internal and external stakeholders
• Manage all contracting processes for new SOW’s, renewals, and change orders
• Support and help optimize our marketing team’s efforts to provide relevant and consistent content that adds value to our new and existing clients
• Coordinate and drive sales effort with internal teams for existing account sales
• Adhere to sales processes and document notes and progress in CRM
• Keep abreast of industry best practices and trends
• Continuously improve through coaching and self-feedback
• Foster a community amongst accounts to learn from one another, including brokering conversations between accounts

Preferred Qualifications

• Experience working with related technologies such as PIM, CPQ, CMS, Search and Navigation, Headless Technologies, BI Platforms, ERP, Call Center, OMS etc a big plus
• Experience working with digital marketing technology / marketing automation tools like Oracle Eloqua, Responsys, BlueKai, Maxymiser, Marketo, Hubspot, Pardot, ExactTarget, DotMailer, Mailchimp, etc. and related services a plus
• Experience representing marketing agency services including content marketing, email marketing, conversion funnel optimization, search engine optimization, design services, production services, web design and production, and other services are a plus
• Experience with large systems integrators / consultancies / agencies a plus: Accenture, Deloitte, Publicis Sapient, PwC, EY, KPMG, Infosys, Cognizant, TCS, Wipro, IBM, HCL, KPS, CGI, DMI, EPAM, BORN, Gorilla, LiveArea, OSF Digital, Omnicom, WPP, DCX, Atos, ThoughtWorks, dentsu, Merkle, AKQA, Atos, Astound, MindCurv, MindTree, Perficient, Acumen Solutions, Bounteous, MRM, Valtech, Mastek, Tech Mahindra, Wunderman Thompson, Capgemini, McKinsey, BCG, Kearney, Roland Berger, or Bain
• Highly skilled in MS Office (PPT, Word, and Excel)

Benefits

• Competitive salary
• Medical and Life Insurance
• Short and Long-Term Disability
• Generous 401K plan after three months of employment
• Paid Time Off and Sick Leave
• Flexible work schedule and remote working option