Client Services Representative

Summary

Join Americor, a leading debt relief provider recognized as a 'Top Place to Work', and become a Client Services Representative. This remote position offers competitive hourly pay ($18.00-$19.00) and focuses on providing exceptional customer service through inbound and outbound calls. You will manage client communication, address concerns, update the CRM system, and contribute to client retention. The role requires customer service experience, strong communication skills, and proficiency in Microsoft Office and G-Suite. Americor offers a comprehensive benefits package including medical, dental, vision, paid time off, and a 401(k) match.

Requirements

• Some prior experience in customer service
• Exceptional verbal and written communication skills
• Excellent problem-solving abilities
• Thorough comprehension of call center policies and procedures
• Keen attention to detail
• Ability to work efficiently and effectively with minimal supervision
• Proficiency and experience with Microsoft Office and G-Suite applications
• High School Diploma or equivalent

Responsibilities

• Ensure timely and professional response to inbound calls throughout scheduled shifts
• Initiate outbound calls to provide essential updates to our valued clients
• Address client emails and chats via our internal database
• Adhere to call center scripts when addressing a variety of topics, including reselling the program
• Utilize sales techniques to resell the benefits of the program, emphasizing its value and advantages
• Employ persuasive communication and compassionate rebuttals to address client concerns and objections arising from financial distress
• Thoroughly identify customer needs, clarify information, research issues, and offer comprehensive solutions
• Appropriately direct clients to the relevant departments or teams as needed
• Maintain thorough records of all interactions in our call center database CRM
• Assist client advocates with the client enrollment process
• Adhere diligently to all communication procedures, policies, and guidelines during each customer interaction
• Continuously update client information as their enrollment progresses (via email, chat, or phone)
• Assist clients in effecting modifications to their program, such as Drafts, Billing, and Retention
• Contribute to our internal client retention processes
• Cultivate and uphold professional relationships with customers by consistently delivering excellent customer service
• Exceed or meet call quotas individually and as part of the team
• Fulfill additional responsibilities as assigned

Benefits

• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• Vision
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program