Client Services Senior Associate

Summary

Join FanDuel Group as a VIP Client Services Senior Associate to manage the Shield Select order portfolio, handle communications, and plan VIP experiences. You will cultivate relationships with customers and vendors, potentially including in-person hosting. Develop and implement marketing strategies for VIP customer retention, assess marketing approaches, and make recommendations to stakeholders. Collaborate with internal partners and cross-platform teams on strategy and innovation. Enhance VIP surveys to better understand users and oversee campaign data to inform future work. This role requires strong communication, analytical, and organizational skills, along with experience in experiential execution and working with third-party vendors. FanDuel offers competitive benefits, including health insurance, paid time off, bonuses, 401k matching, and more.

Requirements

• 4+ years of experience of experiential execution
• An ability to learn quickly, adjust to new environments, and proactively contribute to the team's success
• Experience evaluating opportunities and working with third party vendors
• Possesses an analytical and proactive mindset - you enjoy aggregating information across disparate data points and sources into clear, actionable insight
• Clear communicator and multitasker, with the ability to manage multiple deadlines across internal and external stakeholders with ease
• Has exceptional attention to detail and organizational skills
• Intuitive / Problem Solver
• Willing and able to work non-traditional business hours

Responsibilities

• Develop and implement marketing strategies to primarily drive VIP customer retention
• Provide continuous assessment of our VIP marketing approach and identify areas for improvement and optimizations
• Make thoughtful recommendations to key stakeholders to improve the performance of respective programs
• Own and build strong relationships with internal partners which include but not limited to, brand, legal, marketing insights, CRM and survey teams. Work closely with them to evaluate opportunities and optimize channels that will achieve FanDuel’s business and marketing objectives
• Execute and support in VIP marketing launches by establishing benchmarks to strengthen our playbook and how we reward our customers
• Oversee campaign data and identify trends to support future scope of work
• Work directly with cross VIP platform teams on tactical strategy, innovation opportunities and creative best practices
• Enhance our VIP survey offering to uncover and curating insights to help us better understand our users

Preferred Qualifications

Bachelor's degree with a strong academic record preferred

Benefits

• We offer amazing benefits above and beyond the basics
• We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits
• We offer generous paid time off (PTO & sick leave)
• Annual bonus and long-term incentive opportunities (based on performance)
• 401k with up to a 5% match
• Commuter benefits
• Pet insurance
• Medical, vision, and dental insurance
• Life insurance
• Disability insurance
• A 401(k) matching program
• This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
• This role includes paid personal time off and 14 paid company holidays
• FanDuel offers paid sick time in accordance with all applicable state and federal laws