Senior Associate, Business Operations

Summary

Join Kraken Digital Asset Exchange's Asset Listing team as a Sr. Associate, Business Operations, contributing to the global adoption of crypto. Based remotely in the US or APAC, you will manage the token referral pipeline, build and refine SOPs, and serve as the operational point person for various teams. You will track KPIs, identify bottlenecks, and implement automations to scale operations. This role involves presenting operational performance to senior leadership and ensuring a world-class experience for partners. The ideal candidate possesses at least 4 years of experience in Business or Revenue Operations within financial services, understands asset listing processes, and excels in communication and stakeholder management. Passion for cryptocurrency and a learning attitude are essential.

Requirements

• At least 4 years of experience in Business or Revenue Operations roles within the financial services industry, including fintech, exchanges, or high-growth SaaS companies
• Understanding of the end-to-end asset listing process, including onboarding, and ongoing lifecycle management of assets across centralized platforms
• Knowledge of exchange mechanics (listings, market-making, tokenomics)
• Excellent communication and stakeholder management skills, with the ability to coordinate due diligence across legal, compliance, product, and engineering teams, while effectively managing timelines to ensure smooth asset launches
• Experience with project management methodologies and are comfortable managing multiple intake queues and coordinating cross-functional playbooks
• Highly proficient with project management tools like Jira or equivalent, spreadsheets, and basic scripting or no-code automation tools
• Proactive mindset: you see friction, you fix it — no hand-holding required
• You are passionate about the cryptocurrency world and, most importantly, have a learning attitude about new crypto-industry trends
• You believe wholeheartedly in the cypherpunk, libertarian values outlined in Kraken’s Tentaclements document
• Based either in the US or within the APAC region, and fluent in English

Responsibilities

• Manage the referral pipeline, triage new tokens, and track status through launch
• Build and refine SOPs, playbooks, and runbooks for every stage: application review, due diligence kick-off, integration scheduling, and post-launch monitoring
• Serve as the operational point-person for token teams, Market Makers, Legal, Engineering, and Marketing
• Facilitate weekly syncs, document action items, and drive SLAs for sales cycles, integration lead times, and liquidity health
• Define, maintain, and automate dashboards tracking signed deals, service-attach rates, time-to-integration, and liquidity SLA pass rates
• Surface trends, risks, and opportunities via regular reporting, and ensure data integrity across systems
• Identify bottlenecks and implement automations to reduce manual handoffs and scale operations
• Present operational performance and key insights to senior leadership and partner teams
• Act as internal operations lead, ensuring a world-class experience from pitch through post-launch support

Preferred Qualifications

Experience in the crypto industry is a strong plus, but not required