Client Services Specialist

Summary

Join sFOX, a leading prime dealer in digital assets, as a Client Services Specialist. You will be the primary point of contact for customers, providing exceptional service and ensuring their satisfaction. Your responsibilities include responding to client requests, anticipating their needs, and resolving issues efficiently. You will also collaborate with other departments to ensure seamless customer experience. This role requires strong communication, problem-solving, and customer service skills, along with experience in the trading or cryptocurrency industry.

Requirements

• Customer Service Orientation
• Fluent in English language
• Effective Communication: Includes listening, verbal & written
• Compliance Awareness
• Supports Team/Department Collaboration & Inclusion
• Problem Solving/Analysis
• Planning & Organizing

Responsibilities

• Above all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs
• Through demonstrated effective listening, can analyze customer problems and provide information and solutions in a timely and efficient manner
• Communicate with customers directly over the phone or email to identify potential fraud
• Thoroughly account information as part of client onboarding
• Work efficiently and effectively, both as a team and independently, documenting request outcomes for accurate tracking and analysis
• Develop and maintain positive customer relations and coordinates with other departments within the company to ensure customer requests and questions are handled appropriately and in a timely manner
• Utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems
• Employs strong interpersonal skills to handle high-impact communications courteously and professionally

Preferred Qualifications

Experience in a trading firm, payment processing, bitcoin / crypto currency is a plus