Client Servicing Manager

Summary

Join Bungalow, a leading real estate investment and rental platform, as their dynamic Client Servicing Manager. In this role, you will be the dedicated point of contact for homeowners, building strong relationships and providing proactive support. Responsibilities include handling homeowner inquiries, analyzing property profitability, and collaborating with internal teams to enhance the homeowner experience. The ideal candidate possesses 3+ years of experience in customer success or a related field, strong organizational skills, and excellent communication abilities. Bungalow offers competitive compensation, learning opportunities, and a positive work culture. The position requires strong communication and problem-solving skills, along with basic accounting knowledge. Sales experience is a plus.

Requirements

• 3+ years in a customer success, account management, or client services role (real estate/property management a plus)
• Comfortable speaking with homeowners and clients via phone and video calls
• Basic accounting knowledge (e.g., understanding financial statements, cost analysis, rent reconciliation)
• Strong organizational skills with the ability to manage multiple accounts
• Empathetic communicator and problem-solver with a proactive mindset
• Prior experience with CRM software (Close.com)

Responsibilities

• Act as a dedicated point of contact for homeowners, building strong, trust-based relationships
• Provide proactive updates and support regarding property performance and service issues
• Coordinate across teams to ensure timely resolution of homeowner requests and concerns
• Handle basic accounting-related queries from homeowners (e.g., rent payments, cost breakdowns, profitability)
• Analyze and communicate property profitability, helping homeowners understand key financial metrics
• Conduct regular check-ins and phone calls with homeowners to maintain engagement and satisfaction
• Collaborate with internal operations, sales, and finance teams to enhance the homeowner experience
• Contribute to process improvements and feedback loops to increase homeowner retention and satisfaction

Preferred Qualifications

• Sales experience is a plus
• A flair for sales process with documented success
• Upbeat, enthusiastic, confident personality and attention to detail
• Excellent listening skills and energetic phone presence
• Professional, competitive, determined, and results-oriented
• Flexible, open-minded, and able to deliver success despite ambiguity
• Dedicated to tracking and improving performance and efficiency daily
• Desire to learn a consultative approach to selling our products and services

Benefits

• Competitive compensation depending on the level of experience
• Learning opportunities
• Working in a great culture dedicated to building a business together