Standvast Fulfillment is hiring a
Client Solutions Manager

Summary

The Client Solutions Manager at Standvast Fulfillment is responsible for managing customer accounts end-to-end, from onboarding to implementation and ongoing operations. The role requires experience in e-commerce fulfillment, third-party logistics, or related fields, and offers benefits such as medical insurance, dental and vision insurance, and a 401k with company match.

Requirements

• 4+ years of client success and/or account management experience
• A top-notch communicator who is able to bridge customer requirements with internal resources to deliver product development, design, and implementation
• A highly capable project manager able to lead multi-functional teams (including client resources) to deliver solutions within agreed timelines
• A capable solutions developer able to apply Standvast solutions to meet customer objectives
• Experience driving revenue growth in a usage-based model
• Experience managing and improving customer satisfaction across multiple enterprise clients at the same time
• 3-5+ years of experience in e-commerce fulfillment, third-party logistics, supply chain software, or other retail fulfillment functions is ideal
• Proven ability to map the customer’s business process to product capability
• Strong interpersonal skills that establish Trusted Advisor relationships with clients
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously
• Cultural awareness and appreciation for diversity
• Bachelor’s degree or equivalent work experience
• Strong background in Microsoft tools and able to work with large data sets through Excel (analyze, pivot, and create reports)

Responsibilities

• Create customer value by clearly defining business outcomes and building a ‘success plan’ with the identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them
• Lead the overall implementation and integration planning, ensuring both the client teams and Standvast are completing the necessary deliverables, hitting agreed timelines, and meeting objectives
• Accelerate customer adoption and drive client integration
• Leverage deep functional expertise to solve customer challenges using Standvast solutions
• Liaise with Customer S&OP owners to ensure proper planning and data sharing is practiced
• Proactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for Standvast
• Build, maintain, and leverage strong relationships with Senior Leadership, Supply Chain, and Technology Decision Makers within each customer to influence solution adoption, create strong support for new opportunities, and secure their willingness to advocate on Standvast’s behalf
• Build/maintain a rapid channel of communication to customers in case of online service-related issues and events
• Orchestrate and gain strong buy-in with multiple external (e.g., customer’s Partner) and internal technology services teams and be highly connected to Standvast’s SMEs throughout
• Collaborate cross-functionally across the various internal functions to deliver full Standvast value to the customer, including sales, technology, and operations

Preferred Qualifications

• Have industry experience, including supporting clients in supply chain planning and eCommerce fulfillment
• Experience in driving CRM, ERP, or other Business process transformation in enterprises through effective change management and adoption is highly preferred
• Experience in one of the following industries is highly preferred – E-commerce Retail, Transportation, Fulfillment & Distribution
• Excellent executive engagement skills with an ability to establish strong relationships with business decision-makers

Benefits

• Medical insurance with 100% employer covered HRA
• Dental and Vision insurance
• Short and Long-Term Disability Insurance are 100% employer covered
• Basic Life Insurance is 100% employer covered
• Accident and Critical Illness Insurance
• Supplemental Term Life Insurance
• 401k with 5% company match
• Robust Employee Assistance Program