Pubstack is hiring a
Technical Account Manager Solutions Engineer, Remote - France

Summary

The job is for a Solution Engineer (TAM) at Pubstack, a fast-growing startup based in Paris. The role involves troubleshooting performance issues, providing platform training, optimizing ad stack setup, managing diverse and complex topics across multiple client engagements, staying updated on industry trends, collaborating with the sales team, and more.

Requirements

• Experience in a client-facing technical role (as a developer, as a consultant, ...)
• Knowledge of vanilla Javascript & troubleshooting experience (dev console)
• Fluency in both English and French
• Understanding of the ad tech landscape
• Excellent analytical skills, ability to process a vast amount of information using SQL and data visualization tools
• Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
• Excellency in time management, task prioritization, and evaluation of situational urgency

Responsibilities

• Work closely with your account’s Customer Success Manager to ensure the customer’s long-term health through a world-class support experience
• Troubleshoot performance issues, client-side or Google Ad Manager setup
• Teach and Learn Ad Tech knowledge internally and externally
• Provide platform training to customers and trial onboardings to prospects
• Based on your industry knowledge, provide guidance on how to optimize their ad stack setup and generate more revenue
• Manage a diverse and complex scope of topics across multiple client engagements
• Work across the organization and escalate as necessary for confirmation of solutions or other options
• Proactively identify and work with the customer to resolve technical risks and bottlenecks
• Stay on top of the industry trends to become an expert and participate in AdTech webinars/events
• Collaborate with the Sales team to demonstrate value in the presales process

Benefits

• Competitive equity package, competitive salary based on experience
• Meal vouchers with Swile
• Alan health insurance (70% covered by Pubstack for you and your children)
• We let you pick your location !You can work remotely and from our office (Paris - Reaumur Sebastopol)
• 3 On/Off-site and team buildings per year
• Gift card (2x/year for a total amount of 300€)
• Remote allowance: 30€/month
• 25 paid leave + RTT (between 8 and 12/year)
• Key moment to join Pubstack in terms of growth and opportunities