Client Solutions Manager

Summary

Join Togetherwork, a company empowering mission-driven organizations with software solutions, as a Client Solutions Manager. You will be the primary point of contact for nonprofit clients, leading software implementations and integrations. This role involves collaborating with partners, translating business needs into technical requirements, and guiding clients through complex decisions. You will coordinate cross-functional teams and monitor project scope, budget, and deliverables. The position requires strong project management, technical, and communication skills, along with experience in the nonprofit sector. Togetherwork offers a comprehensive benefits package.

Requirements

• Experience working in or with nonprofit organizations
• Familiarity with fundraising, digital marketing, and advocacy strategies
• Strong project management skills with the ability to juggle multiple client engagements
• Technical fluency with content management systems (CMS), enterprise CRM (eCRM), ESPs, and fundraising tools
• Experience with Salesforce (especially Nonprofit Success Pack (NPSP) or NGO Connect)
• Hands-on experience with project management tools like Jira and Monday.com
• Proficiency with Microsoft 365 (Outlook, Teams, Excel, etc.)
• Excellent communication, documentation, and problem-solving skills
• Experience managing software implementation projects across the full software development life cycle (SDLC)
• Self-motivated and disciplined in a remote work environment

Responsibilities

• Serve as the primary point of contact for nonprofit clients throughout the project lifecycle
• Lead software implementations, system integrations, and technical consulting engagements
• Collaborate with external partners (design agencies, customer relationship management (CRM) consultants, email service provider (ESP) vendors) to deliver holistic solutions
• Translate business needs into technical requirements, timelines, and documentation
• Guide clients through complex decisions that align with their strategic goals
• Coordinate cross-functional teams of developers and producers to ensure timely, high-quality project delivery
• Monitor project scope, budget, and deliverables to ensure alignment with Statements of Work (SOW)
• Provide proactive, high-touch support and training to drive client satisfaction and product adoption

Preferred Qualifications

• Hands-on experience with Drupal or other CMS platforms
• Salesforce administration or configuration experience

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform