Client Success Account Manager

Summary

Join the Financial Times, a leading news organization, as a Client Success Account Manager for FT Locations, the world's leading provider of investment promotion data. You will manage client relationships post-sale, ensuring positive experiences. Responsibilities include onboarding and training, system updates, quarterly usage reviews, client upgrades, cross-selling, risk management, and managing renewals and customer support. The role requires 1-2 years of experience in project/account management, a strong understanding of FDI and economic development, Spanish proficiency, excellent communication skills, and familiarity with CRM and project management tools. The position offers a competitive salary, remote work flexibility, and a comprehensive benefits package.

Requirements

• 1-2+ years experience in project management/account management
• Strong understanding of FDI and Economic Development
• Proficiency in the writing and speaking in the Spanish language
• Excellent client service communication skills via email, presentation, etc
• Familiarity with CRM and project management tools such as Salesforce, Asana
• Must possess outstanding organizational skills and a strong attention to detail

Responsibilities

• Provide initial training and support to familiarise clients with the product
• Maintain client records within the Account Management System (AMS) and Blink, including contracts, user access, and opportunity management
• Monitor client usage statistics to identify areas for additional training or support, and potential opportunities for growth
• Proactively recommend product upgrades or additional products based on client needs and usage patterns. Assess and potentially adjust renewal fees based on usage and pricing
• Identify opportunities for cross-selling and account expansion through regular client engagement and needs assessments
• Monitor client usage to identify and mitigate potential risks
• Manage all renewals opportunities in Canada, Latin America and other regions as needed
• Manage Customer Questions and Support to answers all questions and concerns in a timely manner and communicate with data and product teams as needed

Preferred Qualifications

Preferred experience with B2B customers or software clientele

Benefits

• Generous annual leave allowances
• Flexible working (including working from home)
• Health coverage (medical, dental & vision insurance)
• 401k and company match
• Enhanced parental packages
• Giving Back opportunities