Client Success Associate

Summary

Join a premier coaching and consulting services provider as a Client Success Associate! This remote, full-time position (9 AM - 5 PM PST) requires supporting clients through a career development program. You will manage client communications, handle administrative tasks, and foster community interaction. Success involves efficient client support, engaged online community management, seamless coaching support, and accurate administrative execution. The ideal candidate is detail-oriented, highly organized, and proactive. Opportunities for growth and professional development are available.

Requirements

• Experience – 1-3 years in customer service, virtual assistance, or client success roles
• Technical Skills – Familiarity with ticketing systems, CRM tools, and email management platforms
• Fluent English (C1/C2) – Strong written and verbal communication skills
• Tech-Savvy & Quick Learner – Proficient in Google Drive, Airtable, Dripify, and ChatGPT
• Strong Organizational Skills – Ability to manage multiple tasks and meet deadlines efficiently
• Problem-Solving Ability – Able to assess inquiries, troubleshoot issues, and escalate when necessary
• Customer-Centric Mindset – Ability to communicate clearly and provide a high-quality client experience
• Attention to Detail – Accurately track client interactions, updates, and records without supervision
• Availability – Must be available to work PST hours
• Work Environment – Reliable internet connection and a quiet, professional workspace

Responsibilities

• Respond to helpdesk tickets within 24 hours, accurately labeling requests and ensuring a positive client experience
• Manage and moderate the Facebook Group, approving/declining requests and engaging with posts to foster community interaction within 24 hours
• Provide coaching support, including posting call reminders, uploading session recordings, assisting in live sessions, and supporting coaches with administrative tasks
• Share client success updates, track coaching call records, and communicate wins effectively
• Support administrative tasks, including updating LinkedIn and resume files, tracking submissions, managing Dripify tasks, and sending follow-ups to maintain operational efficiency within SLA

Benefits

• Work in a collaborative and supportive team environment
• Gain hands-on experience with leading tech tools and platforms
• Access opportunities for growth and professional development
• Remote work with flexible scheduling
• A fun, engaging work culture!