Client Success Associate

Summary

The job is for an Account Coordinator to provide administrative support to the sales team, coordinate meetings, conduct research, communicate customer feedback, and help create promotional materials. The ideal candidate should have experience with CRM software, marketing/advertising campaigns, excellent organizational skills, strong communication skills, a problem-solving attitude, a BSc in Business Administration, Marketing or relevant field, and fluency in English.

Requirements

• Proven work experience as an Account Coordinator, Sales Coordinator or similar role
• Hands-on experience with CRM software
• Excellent computer skills (MS Office in particular)
• Experience with marketing/advertising campaigns
• Organizational and time-management skills
• Strong communication skills with a problem-solving attitude
• BSc in Business Administration, Marketing or relevant field
• Native or Billingual in English

Responsibilities

• Prepare, file and retrieve sales-related documents, like contracts
• Update internal databases with account information
• Coordinate meetings, calls and demos for the Account Management team
• Conduct research on prospective clients
• Liaise with internal teams to ensure proper pre-and post-sales service
• Communicate customer feedback to Marketing, Sales and Product Development teams
• Perform market and competitive research
• Help create promotional materials (e.g. presentations and videos)

Benefits

Opportunities for continuous learning and skill development through tuition reimbursement, mentorship programs, lunch and learns, online course subscriptions, paid industry certifications, business resource groups, and more